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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unhappy stay First staff rude. Second staff that checked us in much better. But she's working by herself and rooms not ready even if we got there early and came back 2x to make sure ready. Them only 1 housekeeping. Not good at all for being close to visitors area such as NASA etc
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the service issues you experienced. To uphold our company’s high standards, I will make sure that we are providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
First room had bugs so was moved after one night to a different room. This room had the noisiest refrigerator I have ever heard in my whole life. Amenities had to be requested (hair dryer, coffee maker, etc.). Bed was not particularly comfortable.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Reserved & paid for a nonsmoking room. When I got there I was told they only had smoking rooms & that it was first come first served. What is the purpose then of reserving? Since it's non refundable I took the room. The bathroom stunk like bacon. Ended up changing into another smoking room... That at least didn't smell like bacon.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
church conference ok
Business response:
I want to thank you for taking the time to post a review of your experience with us. I am glad that we were able to accommodate your needs with a satisfactory stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Don't Stay Here I stayed 6 days and had no room service at all, not even emptying the bins. There is no restaurant and the breakfast provided on a small table at reception is a joke. Very poor I would not recommend this to anyone.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of o... read more
Bleh Ceiling in bathroom falling down. Bedding worn. Entire place smelled of smoke. It felt sketchy and not terribly safe.
Business response:
Thank you for your review of your stay. I sincerely apologize that your experience was not to your expectations. In response to your feedback, I will make sure we are closely inspecting rooms moving forward and taking steps to ensure each guest has a comfortable stay. Thank you for your feedback.
Expected much better for the price Staff reached for my wallet when I didn't get my ID out fast enough and lectured me on how it was going to now take her longer to register me. Nothing was ready in the room. I had to go to front desk to get dishes, pillows, toilet paper. never found ice . asked for more towels, never got them. wrong size bed.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to have a meeting with our front desk staff to review our procedures and make sure each guest receives professional customer service. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
No worth its price I chose this hotel because of its closeness to the NASA JSC, just across the street, but it offered the bare minimums. Bath toiletries were 2 soap bars and one shampoo; no conditioner, bath cap, cream, nothing. Beds, at least, were comfortable The free breakfast from 6 to 9 was a joke. Coffee in two large carafes, one of them empty at 8:30 and never refilled, the hot water carafe for tea or hot cocoa empty by 8 and never refilled, nothing hot like scrambled eggs, no bagels and cream cheese, no toast, no fr... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our amenities were not to your satisfaction. Please know that we provide additional toiletries upon request at the front desk. I apologize if we failed to explain this during check-in. To make sure this doesn't happen again, I will be working with our front desk staff to make sure our breakfast is fully stocked and that we are clearly communicating our amenities during check-in. I am grateful for the feedback you p... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.