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Extended Stay America - Houston - NASA - Johnson Space Center

3.6
  • Hotels
  • Houston, TX

About this business

HospitalityHotels

Location details

1410 NASA Rd. 1, Houston, TX, 77058, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.63,659 reviews
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Anonymous's profile image
Anonymous 
10 years ago

The rooms are not stocked with kitchenware. It is available, but you have to get it piece by piece from the front desk. It was inconvenient. The room was outdated, small, small beds, and unwelcoming. I won't stay there again. 

Business response:

Thank you for providing us with details about your stay. Please accept our apologies that our amenities were not to your expectations. To uphold our company’s high standards, we will work to make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. 

FRANSEN's profile image
FRANSEN 
10 years ago

Ideale SLAAPPLAATS geen hotel Ideale overnachtingsgelegenheid voor het bezoeken van het Houston Spacecenter kan moeilijk een hotel genoemd worden, er is geen bar geen eetruimte geen keuken en een aboninabel ontbijt, er kan gelukkig in de nabijheid heel goed geëten worden in het aan de overkant van de drukke 6-baansweg liggend Mexikaans restaurant. De mannelijke receptionist (avonddienst)was uitermate gedienstig en vriendelijk, de vrouwelijke (ochtenddienst) was de meest koele onvriendelijke en onbehulpzaamste receptioniste d... read more

Tami's profile image
Tami 
10 years ago

You have to request everything from iron to dishes Driving up, it looks nice and great location. No pool - I should have noticed that before choosing this hotel for 3 nights. The room was clean and neat and quite large. It is an older hotel with lower quality amenities. The bed was very comfortable and slept well. The complimentary breakfast is disappointing. Coffee and hot water are the only beverage choices along with tea bags. Food choices were packets of instant oatmeal, granola bars and I think I saw a packaged muffin o... read more

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. While I am glad you found our rooms to be comfortable, I apologize that our amenities were not to your expectations. In response to your feedback, I will be making sure our amenities are clearly communicated during check-in to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience t... read more

David's profile image
David 
10 years ago

Eh...! Was disappointed that some advertised amenities were not available. No room service, no ice, not pots and pans or utensils. Room was almost ok for the price. Great location, little else. 

Business response:

David - Thank you for taking the time to tell us about your stay. We're glad to hear that you enjoyed our location; however, we are disappointed that our amenities and policies were not explained to you at check-in. We include housekeeping services for our guests staying 8 days or more; however, we do offer additional housekeeping and refresh services for a minimal fee. Also, in an effort to provide of our guests with the cleanest items possible, we store our kitchenware in a sterile environment and deliver them to your room... read more

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BJohnM 
10 years ago

Never there again The entire hotel smelled, and mean really bad. There were no hangers in the room on arrival, and when I asked the front desk, she found me three, and said that's all they had. While the staff was pleasant, the facilities are just not acceptable. On top of the smell, the place was just noisy, and I don't mean the other guests. The A/C unit in my room was noisy, the ones on the rooms on each side could be heard going on and off in my room, and then were just other unexplained mechanical noises throughout the ... read more

coppia giovane's profile image
coppia giovane 
10 years ago

Prezzi alti, albergo vecchio Dopo tre giorni di motel non ne potevamo più e abbiamo deciso di concederci un albergo. Peccato che non ci fossero grandi differenze rispetto al motel: la stanza è tendenzialmente vecchia, la porta del bagno completamente scrostata, non c'è l'asciugacapelli, c'è una cucina in stanza ma neanche una pentola per cucinare e soprattutto... La colazione!!! Trattasi di un dispenser di caffè americano posizionato davanti alla reception. Ma tutto ciò non sarebbe grave se i prezzi non fossero stratosferici... read more

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Irma 
10 years ago

Worst stay ever We stayed here for the sole reason that it's a pet friendly hotel. When we arrived we took our belongings out and got settled in. We left our dog there and went for dinner. When we arrived my dog had something in her mouth. When I took it out it was a bud of marijuana. We inspected the room more thoroughly and found more marijuana and pills under the bed. Took it to customer service and nothing was done about it. Very very unacceptable. 

matthew's profile image
matthew 
11 years ago

Disapointed This was a business trip for my family and I. The location was great, staff was nice. First room we were given smelled like urine so bad we couldnt walk into the room without a window open. They did move us to another room on the second floor. The entire second floor had a dingy smell to it. Our room had numerous stains on the dust ruffle, stains on the carpet, what looked like buggers on the wall, and the phone didn't work at all. The shower could not be shut off completely so it dripped loudly the entire time. ... read more

Anonymous's profile image
Anonymous 
11 years ago

Not clean. Carpet dirty. Room smelled. Pillows not comfortable. No toilet supplies. 1/2 roll toilet paper. 1/2 box kleenex. Had to ask for a coffee pot and coffee at desk. 

Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center

How is Extended Stay America - Houston - NASA - Johnson Space Center rated?

Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews. 

When is Extended Stay America - Houston - NASA - Johnson Space Center open?

Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.