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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Hotel was dirty and room smelled like cigarettes. Sheet and pillowcases smelled like cigarettes. I will never stay here again
Business response:
Denise, thanks for taking the time to review our hotel. We apologize as your stay was not to your expectations and for the smoke odor you encountered. We have asked our housekeeping staff to make sure each and every room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The room was Disgusting and they were body hair is in the bed and it smelled horrible
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Front door is broken and open 24/7 there are frequently undesirables lounging in the lobby. Seems unsafe
Business response:
Thank you for being our guest and informing us about the maintenance issue. Your concern regarding the front door has been addressed to the concerned team for review and action. Please also know our top priority is the safety and security of our guests and employees so we are sorry to know that you felt unsafe here. Our team is well trained to handle any situation and maintains a good environment. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Man... read more
The entire hallway stunk of something awful. Then when I entered the room it damn near brought me to me knees it was soo bad. Graffitti all over the walls.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the concerned teams, and we're taking necessary steps to fix the problems you mentioned. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
DISGUSTING!!!! Obviously they do not clean their rooms thoroughly. Make sure you check UNDER you bed for USED condoms!!! No trash can I’m the room. Just filthy!! I’m almost certain my sheets were dirty as well. I may go get a tetanus shot!
Business response:
Keoni, thank you for being our guest. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Totally unprepared! Neighborhood is bad enough that lobby door is kept locked at all times. Breakfast was almost nonexistent - a few granola bars, prepackaged muffins and instant oatmeal with coffee. I will not go back. Only stayed as I did not know area and was afraid I would not find better unless I want downtown. Was not even comfortable to go out to restaurant for meals. Stopped once at Subway down the street and had to get them to unlock door for me to go in.
Business response:
Brenda, thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Terrible room amenities. Not 1 trash can in the room. Bath lite out. No maintenance personnel on duty for 2 days. Had to take lamp shade off of hall lamp and use hall mirror to shave. Staff said there was nothing they could do!!!!!!
Business response:
Wayne, thanks for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Thanks again for your feedback-it is valuable to our team. Sincerely, Hotel Management
Basic needs or lesss no towels nor blankets No towels no blankets when needed. Staff did not even seem to care.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 770 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.