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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire hallway stunk of something awful. Then when I entered the room it damn near brought me to me knees it was soo bad. Graffitti all over the walls.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the concerned teams, and we're taking necessary steps to fix the problems you mentioned. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
DISGUSTING!!!! Obviously they do not clean their rooms thoroughly. Make sure you check UNDER you bed for USED condoms!!! No trash can I’m the room. Just filthy!! I’m almost certain my sheets were dirty as well. I may go get a tetanus shot!
Business response:
Keoni, thank you for being our guest. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Totally unprepared! Neighborhood is bad enough that lobby door is kept locked at all times. Breakfast was almost nonexistent - a few granola bars, prepackaged muffins and instant oatmeal with coffee. I will not go back. Only stayed as I did not know area and was afraid I would not find better unless I want downtown. Was not even comfortable to go out to restaurant for meals. Stopped once at Subway down the street and had to get them to unlock door for me to go in.
Business response:
Brenda, thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Terrible room amenities. Not 1 trash can in the room. Bath lite out. No maintenance personnel on duty for 2 days. Had to take lamp shade off of hall lamp and use hall mirror to shave. Staff said there was nothing they could do!!!!!!
Business response:
Wayne, thanks for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is not our standard, and not what our typical guest experiences. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Thanks again for your feedback-it is valuable to our team. Sincerely, Hotel Management
Basic needs or lesss no towels nor blankets No towels no blankets when needed. Staff did not even seem to care.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Internet didn’t work,every floor in the hotel was dirty,no one was never at the front desk and we were given dirty pots to cook our food.
Business response:
Sidney, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Worst hotel. Dirty. Will not return. This was awful. We left early due to the room smelling like marijuana so bad. I had to leave to get my kids out of this environment. I have never experienced such an awful hotel. It was filthy. Do not stay here. I want to make sure nobody else has to waste their money on this absolutely disgusting hotel. The marijuana smell was so bad and the management didn’t seem to care at all. Poor customer service. We moved to a better hotel and we were beyond glad to get away from this hotel. Even t... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
You Get What You Paid For This hotel was horrible. When I booked the room I specifically put for three adults and a child. The room was only equipped for two people. We had to call several times to get more towels, pillows, blankets. The room didn't have any trash cans to throw away our trash, which I thought was very strange not to have. The breakfast was not any better. The website stated continental breakfast. If you call oatmeal packages and coffee continental breakfast. There were no spoons to use in the room or downsta... read more
Business response:
Maxine, we sincerely apologize that you experienced so many difficulties while being here. We are also sorry that you weren’t informed of our hotel policies. Being an extended stay property, our guests often bring their personal items, so that's why towel and other articles are available upon request at the front desk. Kitchenware is also available and kept at the front desk to ensure cleanliness. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared... read more
Business response:
Samantha, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 750 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.