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Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
- Hotels
- Houston, TX
About this business
Location details
5454 Hollister St., Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manger and morning staff were really rude. They have ants they dont like ro redo your key attitudes are horrible i had to throw all of my food away do to ants
Business response:
Tish, thank you for providing feedback about your stay at our hotel. We're disappointed that you encountered cleanliness issue in your room and even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our training efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Bad They were fleas and bugs and overall in a bad area.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to my attention. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Safety Hazard .Elevator not working correctly. I was on the second floor and the only way to go down was to go up to the third floor and then go down. The staff was aware of this but didn’t seem to bother them. One of the guest told me the that the elevator gets stuck sometimes and you have to jump up and down to make the elevator go down. This is a safety hazard. Will not stay at this hotel again.
Cheap means cheap No dishes, cookware, silverware - the kitchen was empty except for one dish towel. 2 hangers in closet. Whiskers in sink and toilet. Mirror and hair dryer were splattered with something. Room smelled like chemicals covering up smoke.
Disappointed! Room wasnt ready couldnt check in till 10. In town no shower all day. Maintenance woke me up came in room.
Beware One of the worst properties we have ever stayed in.
this is the worst state that I have ever extended in my whole lifetime in the United StatesI'm very upset about my stay at the extended stay in Houston Texasthe toilet with extremely bad the sink was screaming that bad and the staff was very rude
Business response:
Thank you for taking the time to write a review of your stay. The issues you described; rude staff, dirty sink and toilet is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be inspecting all of our rooms and coaching our staff to ensure your experience is not repeated. Your satisfaction is very important to us and we appreciate all of your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in t... read more
disappointed with Houston stay The hallway carpet had a misty odor. The carpet in the room was very dirty. The muffins were stale. The coffee was disappointing, there was only sweetened coffemate available, no plain milk or half-half packets. The front desk very seldom had a person. Overall, we would rate our stay as a C.
Too Many Things Not Working When we arrived no one was at the check-in counter. We had to wait almost 10 minutes before the guy showed up. He thought I booked for smoking room even though my booking record clearly showed non-smoking room. After a while he said he found a room in third floor for us, but he told us to climb the stairs because elevator was not working. After I opened the door of the room, it's a mess, with a large bag of trash. We had to walk down the stairs. Now he said he found a room for us in first floor be... read more
Frequently asked questions about Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister
How is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister rated?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister has a 3.5 star rating with 750 reviews.
When is Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister open?
Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister is open now. It will close tomorrow at 12:00 a.m.