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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location but room is outdated. Old cabinets and old carpet and sofas.
Business response:
Dear Tamandih, We sincerely apologize that your experience did not meet your expectations. We take all guests' concerns seriously and are disappointed to hear about the issues you encountered during your stay. Our team is checking your room and investigating the situation to ensure that our facilities are properly maintained to prevent such incidents. On the positive side, it is great to know that you were pleased with the location and had an overall pleasant time. We appreciate your comments and hope you will consider givin... read more
First time ever i was asked to take my trash out i spent 2 day i was i little disappointed
Business response:
Dear Jose,Thank you for sharing your thoughts about your visit. We regret that aspects of your experience did not meet expectations. Ensuring guests feel valued and supported during their stay is always a priority, and we will share your feedback with our team. Your feedback is truly appreciated as it helps us identify areas for improvement. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Christmas Party stay. Was only staying one night to visit friends for Christmas party and lived to far to travel home late at night!
I like that the facility is near the freeway. I didn't like that sometimes that back door doesn't work.
Business response:
Dear Corey, Thank you for choosing Extended Stay America to visit our city. We are pleased our associates cared for you and that you had a good stay enjoying our location near the freeway. However, we are sorry for the door issue you mentioned and will address it soon. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,307 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.