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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lock on outside door broken, seen a few roaches in the room and the loud banging from the doors is annoying. But it’s quiet
Business response:
Dear Guest, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Room was clean, however, there was bare minimum furniture in room. Bathroom toilet leaked all over floor, didn't flush right. No food available on premises. Outdoor close surroundings were dirty, lots of trash. No handicapped room with safety seat in shower.
Business response:
Dear Guest, Thank you for your feedback. While we are glad to hear that your room was clean, we sincerely apologize for the issues you encountered during your stay and the inconvenience this caused. Your comments have been shared with our team for immediate attention and improvement. We appreciate you bringing these matters to our attention and hope to provide a more comfortable and inclusive experience in the future. Sincerely, Hotel Management
There is a kitchen which was the main reason for renting. Unfortunately, the kitchen was not equipped. Kitchen pots, plates, and other utensils were available for additional rental cost or purchase.
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.