Extended Stay America - Houston - Sugar Land

Anonymous 

on Expedia

7 years ago

Cleaning issue Room full of crawling bugs. No hanger, no cup in the room including kitchen 

huseyin 

on Expedia

7 years ago

overbooked hotel overbooked, 7/27 lobby was not open, i waited 10 minutes to learn overbooking in the middle of the night 

Brandy 

on Expedia

7 years ago

Wasn’t what I expected The room looked like it was a drug hangout the comforter had some type of stains on it and it wasn’t any phone access the stove and refrigerator looked ran down overall I was very disappointed 

Rizwan 

on Expedia

7 years ago

there was blood on the mattress I complained to.tje office but they could not do anything about it next day I complain to the manager and she switched it to a different room but then be continuously had problems with the key. I.will not stay at extended again. We ended up sleeping on the floor. 

Kelvitte 

on Expedia

7 years ago

Never stay again. Too expensive, and not worth it I did not have a good experience. The burner wasn't working properly, elevator barely worked (only from the 1st floor whenever it did work, trash had the 3rd floor smelling, house keeping never cleaned my room since I've been here. This was not worth 446 dollars, then 462 dollars. I stayed a Inn Suites extended stay, and it was cheaper, and better. The only thing was the commute. 

IM 

on Expedia

7 years ago

Do not stay here if you're looking for a "Hotel" On this trip I learned that "Extended Stay" really means extended stay. The people staying here are not your everyday travelers. The hotel was full of people who actually live there, have their dogs onsite, bring groceries and cook there, etc. The whole place smelled like marijuana... not my cup of tea. The staff was very friendly and the gym on the 3rd floor was clean but the the TV remote was MIA. 

Anonymous 

on Expedia

7 years ago

Not a good hotel to stay at There was black mold on the toilet seat. There was purple wax and other liquid substances on the bathtub. 

Andrea 

on Expedia

7 years ago

The room was decent but it had a smell of urine once we came in. It was really late when we checked in and according to the desk lady we had gotten the last room available so no other option.