Extended Stay America - Houston - Sugar Land

Rosalie 

on Expedia

7 years ago

Bad place to stay The place did not have sufficient utensils for us to use the kitchen. I had to go out and buy things to use. They gave me one fork for four people with only two plates. The telephone didn’t work, either. Staff was not helpful. 

Lateisha 

on Expedia

7 years ago

This was by far THE WORST experience I’ve ever had with a hotel. Traveling from Michigan to Houston I booked this room in advance. I checked in and saw no immediate signs but when I left and came back to turn on the light there were Cockroaches flying around my room. I was totally disgusted and very unhappy. I was moved to another room and found that they were all over. The hotel is completely infested with cockroaches! So here I am at 1:30am trying to find a place to sleep comfortably. I am furious and very disappointed. 

Anonymous 

on Expedia

7 years ago

So bad because the front desk he don’t know witch room exactly it’s 

Anonymous 

on Expedia

7 years ago

Toilet extremely filthy & the air didn’t work properly 

DK 

on Expedia

7 years ago

This hotel was disgusting that I couldn't even stay there the full time. I booked for two nights but the room was so smelly and stained, I thought if I stay there another day it would make me and my child sick. The cleaniness if the hotel was not up to par where the order smelled of mildew and cigarettes smoke even though they claimed it is a non-smoking establishment. I wanted a refund but since I booked online the receptionist said that is not possible. 

Anonymous 

on Expedia

7 years ago

Breakfast was false advertised. Continental breakfast was oatmeal & nutrition bars smh 

Justin 

on Expedia

7 years ago

No staff at hotel. Reserved hotel on Travelocity 3 days prior to staying at hotel. Arrived at 1 a.m. after issues during travel on interstate 10 and discovered the hotel closes at 11 p.m. after attempting to contact anybody on the hotel phone outside, I was unsuccessful and left about 30 mins after. I called hotel the next day and the first time the clerk hung up on me. I called back, explained what happened and the clerk stated I was a no show, would not be receiving a refund and that it wasn’t her problem and to contact th... read more

Wyatt 

on Expedia

7 years ago

Good location. Everything else was terrible. Garbage in the halls for days, fleas, restroom was not clean, housekeepers had nasty attitudes. Will definitely choose a different hotel when I go back to Houston. 

ricky 

on Expedia

7 years ago

You get what you pay for!!! Staff was very friendly and helpful. However, the hotel is old and my room is dusty. No housekeeping service during my stay (no new towels, no make bed, no clean room, etc.). When I stayed at other Extended Stay hotel - I had all the above services.