Extended Stay America - Houston - Sugar Land

Joe 

on Expedia

7 years ago

The worst ever experience! The elevator was out of service, ice maker was out of service and tub was so old and dirty that it made me feel so scared of landing in a room downstairs! There was no breakfast served during the 3 days of my stay, and the explanation of the staff was that they're out of stock and the food truck will come next week! Really the worst ever experience. 

Anonymous 

on Expedia

7 years ago

Nothing nice about it. Dirty and broken This is enough. Nothing works. Dirty and broken bathroom and old and dirty bedding. 

Chon 

on Expedia

7 years ago

Roaches 

Anonymous 

on Expedia

7 years ago

Worst experience will never stay again Had roaches would never recommend it, nothing worked filthy filthy 

Anonymous 

on Expedia

7 years ago

Nice hosts. Rooms a bit too warm. Shortage of towels and pillows . . 

Anonymous 

on Expedia

7 years ago

The room smelled like a wet towel We stayed there just for a couple hours and the room was really smelly and I think the carpet was wet, rhe place is old and screams for maintenance. Never again 

Anonymous 

on Expedia

7 years ago

Request not Grant And I asked the room was dirty Ended on the first floor when I requested second Smell like tabacco and HOUSEKEEPING unless you studying for a week need to request clean towels at the front desk Offering breakfast and what a Jock coffee and a small piece of sweet bread 

Anonymous 

on Expedia

7 years ago

When we checked in we were given the wrong room. When we did get to the correct room, there were roaches, there were stains on the walls, the sheets on the bed were visibly dirty when we asked for new sheets and blankets the blankets had hair all over them. There were only 4 pillows in the room that we booked for 6 people and we were told that they did not have anymore pillows even though the room we originally came from had pillows and no one was in there. I had to personally move the furniture to connect the cable so we co... read more

Rana 

on Expedia

7 years ago

Very bad staff , stay 3 nights , keep requesting for 2 more pillows , never got it , no one clean our room , i ask her , she said we clean once a week .