Extended Stay America - Houston - Sugar Land

shahzado 

on Expedia

7 years ago

Used to be excellent hotel in 10 years ago I stay two days in two different rooms , room 110 , has water in toilet leaking . No plastic cups , has kitchen no plates or noting , kitchen cabinets hinges are broken . 

Anonymous 

on Expedia

7 years ago

Don't Waste Your Time!! The hotel was awful. Furniture in the room had holes in it. Bathtub was unclean. I wouldn't let a dog from the pound stay in this hotel. This hotel to should be removed as an option off hotels.com. Worst hotel I've ever booked through hotels.com. 

Tonisha 

on Expedia

7 years ago

This hotel has a non smoking policy but the room wreaked of smoke. The bed was on the wrong size frame and they had no maintenance to come change it out. The bathtub was peeling, the screen was broken on the window, the bed skirt had stains all on it. Just felt very unclean. I will never stay at an Extended Stay again. 

Anonymous 

on Expedia

7 years ago

Roach infested. We had came to the hotel to stay for one night cause of construction at our house. When we got to our room there was a baby roach crawling on the counter. Then there was water leaking from the ceiling. Called front desk and asked to move to another room. She did but the other room was infested by dead roaches and new ones crawling all over the counter and sofa. I got so disgusted, we ended up leaving the hotel and finding a new one. I will never go back. 

Anonymous 

on Expedia

7 years ago

I paid for a room I didn’t get so my husband and I slept on the floor, no housekeeping unless paid for, managers made promise to fix issues then forgot. Shower leaked into kitchen and there were bugs, pool was green. 

Anonymous 

on Expedia

7 years ago

Don’t go They said they’d charge $25 dollars for and early Check in!!! There was hair on the bed, bathroom didn’t have shampoo nor soap. Toilet wasn’t clean and old and damaged. Only gave us 2 pillows which didn’t even feel Like decent pillows. No cups in the kitchen, no coffee maker, no tea bags, no water, no tea, no nothing!! I’d rather pay 20 more dollars to get a better place with better services.