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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sugar Land On the picture it looked different and they didn’t tell us they was remodeling the hallways and sometimes the elevator didn’t work
Business response:
Chris, thank you for sharing your feedback with us. We are truly sorry for the disappointing experience you had. We apologize for not meeting your expectations and the inconvenience you had due to the ongoing remodeling in the hallway. Once more, we do apologize. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not coming back It was horrible and the manager wasn’t people friendly. On the first night my child found weed in the the drawers. Then I was told they don’t have housekeeping.The second night there were roaches coming out of the stove and bathroom. I brought my own bed set just in case and I’m glad I did! I don’t think I will return to that location.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We certainly understand your frustration and have shared your comments appropriately as we are always looking for ways to improve. We hope you and your child will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Pictures are deceiving. I didnt read reviews and i should have. Just an ok place to stay. Out dated and run down room.
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
I liked that thr room had its own kitchen and utensils
Business response:
Thank you for sharing your experience and for rating us so highly. It is a pleasure to know you had a comfortable stay and that you relished having a kitchenette to cook your meals. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Not bad at all Despite not being informed they take card only, no issues, great location 👍. Will return.
Business response:
Darrell, thank you for posting a review about your experience at Extended Stay America. It is a delight to read you liked our convenient location and that you had a comfortable stay. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Desperate Time Room was welcoming, bath tub was not cleaned well but overall stay was pleasant in this time of recover from storm.
Business response:
Marie, thank you for reviewing your stay at Extended Stay America. We are glad you were pleased with our well-appointed accommodations. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
This is a clean comfortable place to be. Very quiet
Business response:
Thank you for choosing Extended Stay America and for taking the time to post a review. We are glad you were pleased with our immaculate accommodations and that you had a relaxing stay with us. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
meh definitely budget hotel. Too expensive for what was provided. although there was a mini kitchen it was not in very good shape and had to make specific request for even a glass for water.
Business response:
Thank you for evaluating your experience at our hotel. We apologize for not meeting all of your expectations and regret the disappointment you had with our price. On a positive note, we are glad you had an overall comfortable stay. We hope you will allow us to host you on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,372 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.