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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location and friendly staff makes this my go to place to stay.
Everything was great the front desk clerk was very helpful
Business response:
We love to receive feedback on how we are doing. So, thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our Front Desk Team. We will be sure to share your review with them as they will be so pleased. Thank you again and we look forward to seeing you again soon. Sincerely, Hotel Management
It was very quiet and clean and smelled good
This place is in need of many upgrades. The rooms are spacious but need upgrading
Business response:
Daphne, thank you for staying with us. Although we are happy to know you liked your spacious suite, we are sorry you felt our accommodations needed updating. We are grateful for the feedback, as we are continuously working to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
One room had a odor and the other room was stuff and the air conditioner didn’t work
Business response:
Marquita, thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you encountered in both your accommodations. We truly regret the inconvenience it caused and have immediately discussed these with our housekeeping and maintenance team to make sure this does not repeat. We hope you will consider us another opportunity to make it up to you on your next visit. Sincerely, Hotel Management
My Extended Stay experience The pillows were not that comfortable but tolerable. The stay was quiet.
Business response:
Thank you for sharing your experience about your recent stay at Extended Stay America. We are pleased that you loved so many aspects of our hotel, and overall you had a pleasant stay. However, we regret if any issues kept it from being perfect. Thank you for being our guest, and we look forward to hosting you again on your next visit. Sincerely, Hotel Management
It was clean and quiet
Comfortable stay Autumn is a great reception person. She made sure to give me a first floor room near an exit so I had easy access for my dog. She's very customer focused & I really appreciated it.
Business response:
Mark, thank you for making Extended Stay America a part of your travel plans. We could not be more delighted to read about the special attention you received from Autumn. We are fortunate to have her as a member of our team, and it comes as no surprise to hear the dedicated service they demonstrated to you during your stay. We will surely share your praises with her. On behalf of everyone here, we invite you to please come and stay with us again the next time you visit Houston. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.