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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were disorganized. The room had a foul smell. The glaze in the bathtub was coming off. The refrigerator was dirty and had rust on the side and top of it. The main hallway smelled like dog poop a vomit to the point of nausea. Also there was trash spread throughout the second floor.
Business response:
Dear William, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
The place is unclean & looks trashy
Business response:
Dear Julie, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Sugar Land.Sincere... read more
Terrible!! Front desk staff rude, argumentative. Rooms are terrible! Dirty, old, worn down. Mirror is BEHIND TV- completely blocking, unable to use. Holes and dents in the walls, bathroom and basically everywhere. Strong odor of bug or roach spray through whole hotel. Uber driver says its known as a place for " working girls" and to be careful.
Business response:
Dear Karen, Thank you for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback... read more
When we pulled up there was an ambulance and a fire truck and a man's unconscious body was being pulled out. It was late enough in the evening i didnt want to find another place after flying in from Denver. A member of the staff commented on my body asking "If they could have some of my hips." The TV didnt work. The pool was disgusting. There was mold growing on the water and up the sides. Most of the front desk staff didnt even greet us or divert their attention from there phones when we walked by. It was my son's birthday ... read more
Business response:
Dear Jami, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for not meeting your expectations regarding the condition of our property. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as welcoming and responsive as they should have been. Please be assured we will address these issues with the concerned individuals for improvement,... read more
The loby look ok than you go to the room hallway & the rooms that smell like rotten rats ..!!!! Family with kids & women alone stay away from this shady place the peole there look like they came from jail !"scary !!smelly!! terriable place stay away!!!!
Business response:
Dear laurent, We sincerely apologize for the unpleasant experience you had during your stay at our hotel. It is unacceptable for our guests to encounter such issues, and we will investigate and address these concerns immediately. Your comfort and security are of utmost importance to us, and we are committed to providing a safe and welcoming environment for all our guests. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
The dirtiest place Is the dirtiest place on the planet Earth disgusting Rooms, dirty sheets, dirty towels, dirty bathroom, dirty hair all over the place. Marijuana smell in the whole hotel, People walking strung out. Save yourself and your money. This place is a hazard should be shutdown.
Business response:
Dear Mukhtar, We deeply regret the distressing experience you had during your stay. Your description is concerning, and we apologize for the cleanliness and odor issues you encountered. This is different from the standard of service we aim to provide. Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure a better experience for our guests in the future. Your safety and comfort are of utmost importance to us, and we are committed to making the necessary improvements. We appreciate ... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.