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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room needs to be updated cabinets were chipped and cracked the door didn't close or locked correctly old carpet didn't feel very safe because of the door
Yes
M
I got a clean room. It’s not fancy at all. But seen way way worse. For the price it was the same level of clean as motels with the chain name at 65-70 that really be disgusting. Bed sheets and pillows smelled clean and fresh. It is run down but I want to be fair. This room was clean. And a/c was cold.
Business response:
Dear Guest, Thank you for taking the time to share your balanced and honest feedback about your recent stay. We appreciate your recognition of the cleanliness of the room, as our housekeeping team works hard to ensure guests have a comfortable environment. We are glad to hear that the bedding felt fresh and that the air conditioning kept the room cool during your visit. At the same time, we understand your comments regarding the condition of the property and appreciate your fairness in sharing your experience. Your feedback ... read more
Had to call to get someone to help me check in. Room lights were broken and the door wasn’t very secure! The room key only worked one day and had to get it replaced. Thank goodness someone was at the desk when we needed the key to be done again.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced during check-in and for the maintenance concerns in your room, including the lighting, door security, and key card malfunction. This is not the seamless and comfortable stay we aim to provide. Please be assured that your comments will be shared with our front desk and maintenance teams. We truly appreciate your patience and are grateful that our staff was available to assist when needed. We hope to provide you with a much smoother experience in the future. Si... read more
They actually upgraded my room to bottom floor handicapped access which I was grateful for because in the past I was not accommodated for
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,542 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.