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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It served its purpose for the time being.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad your visit met your immediate needs, though we are sorry if any part of your stay fell short of expectations. Your comments are appreciated and help us identify areas where we can improve the overall guest experience. We are committed to enhancing comfort and service for every visitor. We hope you will consider staying with us again in the future, where we aim to provide a more enjoyable and seamless experience. Sincerely, Hotel Management
Clean room and lots of parking peacefully and quiet
The room needs to be updated cabinets were chipped and cracked the door didn't close or locked correctly old carpet didn't feel very safe because of the door
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the condition of your room, including the cabinets, door, and carpet, as well as concerns regarding safety. This is not reflective of the standards we strive to maintain. Your comments have been shared with our maintenance and management teams to prioritize necessary updates to enhance guest comfort and safety. We truly value your input and regret the inconvenience caused. We are committed to improving our facilities and hope to provide a better experienc... read more
Yes
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you had a positive experience at Extended Stay America. Your comments are greatly appreciated and serve as encouragement for our team to continue providing excellent service and a comfortable stay for all our guests. We are committed to maintaining high standards and ensuring that every visit is enjoyable. Your support means a lot to us, and we hope to continue meeting your expectations in the future. We look forward to welcoming you back for another p... read more
M
I got a clean room. It’s not fancy at all. But seen way way worse. For the price it was the same level of clean as motels with the chain name at 65-70 that really be disgusting. Bed sheets and pillows smelled clean and fresh. It is run down but I want to be fair. This room was clean. And a/c was cold.
Business response:
Dear Guest, Thank you for taking the time to share your balanced and honest feedback about your recent stay. We appreciate your recognition of the cleanliness of the room, as our housekeeping team works hard to ensure guests have a comfortable environment. We are glad to hear that the bedding felt fresh and that the air conditioning kept the room cool during your visit. At the same time, we understand your comments regarding the condition of the property and appreciate your fairness in sharing your experience. Your feedback ... read more
Had to call to get someone to help me check in. Room lights were broken and the door wasn’t very secure! The room key only worked one day and had to get it replaced. Thank goodness someone was at the desk when we needed the key to be done again.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced during check-in and for the maintenance concerns in your room, including the lighting, door security, and key card malfunction. This is not the seamless and comfortable stay we aim to provide. Please be assured that your comments will be shared with our front desk and maintenance teams. We truly appreciate your patience and are grateful that our staff was available to assist when needed. We hope to provide you with a much smoother experience in the future. Si... read more
They actually upgraded my room to bottom floor handicapped access which I was grateful for because in the past I was not accommodated for
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,582 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.