Extended Stay America - Houston - The Woodlands

Business response:

Dear Terasa, We are delighted you chose to stay with us at Extended Stay America. We appreciate each of your wonderful comments and are happy to read that you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the fantastic review of Extended Stay America. We're pleased to hear that you had a pleasant stay and enjoyed your time with us. Positive feedback like yours lets us know that our efforts to provide a reliable and welcoming experience are making a difference. We appreciate the opportunity to host you. Should your travels bring you back to the area, we'd be glad to welcome you again and continue providing a stay that meets your expectations. Sincerely, Hotel Management 

Business response:

Dear Guest,While we’re glad you found the environment calm and peaceful, we recognize that some aspects of your stay may not have fully aligned with your expectations. We always aim to provide more than just the basics by delivering a consistently positive and comfortable experience for every guest. Your comments serve as a helpful reminder of where we can continue to grow, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deser... read more