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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to call to get someone to help me check in. Room lights were broken and the door wasn’t very secure! The room key only worked one day and had to get it replaced. Thank goodness someone was at the desk when we needed the key to be done again.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you faced during check-in and for the maintenance concerns in your room, including the lighting, door security, and key card malfunction. This is not the seamless and comfortable stay we aim to provide. Please be assured that your comments will be shared with our front desk and maintenance teams. We truly appreciate your patience and are grateful that our staff was available to assist when needed. We hope to provide you with a much smoother experience in the future. Si... read more
They actually upgraded my room to bottom floor handicapped access which I was grateful for because in the past I was not accommodated for
TV didnt work. Staff tried to figure it out. Staff was friendly
Business response:
Dear Guest, Thank you for taking a moment to share your review with us. We appreciate your kind remarks about the care and attentiveness shown during your visit. At the same time, we understand how inconvenient it can be when an in-room amenity does not function as expected, and we regret the disruption this caused. Please know that we continue working to ensure our accommodations meet the level of comfort our guests deserve. We truly value your feedback and hope you will consider returning, as we would welcome the opportuni... read more
No continental breakfast as advertised. No coffee. Only stayed there because in was close to our relative. We won’t stay there again in future visits.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that the breakfast offerings did not meet your expectations, and we understand how disappointing this was during your visit. While our grab-and-go breakfast is designed to provide a quick start to the day rather than a full continental breakfast, we regret that this was not communicated clearly and that it affected your overall impression. We appreciate you noting the convenience of the location for your visit, and your comments ha... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,524 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.