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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Love all the staff here! They are awesome
This is a good property there is no complaints - VH
Business response:
Dear Velton, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Not So Great The service and desk staff were great but the building/rooms need lots of work and updating. This place does have a bug/pest issue.
Business response:
Dear Guest, Thank you for your kind words regarding our service and staff. We are sorry that the room you were in did not meet your expectations. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely,Hotel Management
Overall good except the noise as it is near to highway
Staff is very friendly and kind. noisy by freeway and dark parking lot at night. Pets and animals in other rooms of long stay guests barking and in windows when walking by.
Business response:
Dear Donna, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Man... read more
Room smelled like cigarettes; a few roaches were seen; kitchenette cabinets were old and falling apart; main door had a gap to the outside.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered during your stay. We take all guest feedback seriously and will take immediate action to address the concerns you raised. We maintain strict protocols to keep our facilities pest-free, but the room you occupied will be professionally inspected and treated for pests as a precaution. We appreciate your feedback as i... read more
It's quite.
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.