Extended Stay America - Houston - The Woodlands

Business response:

Dear Guest,We’re glad that some aspects of your stay were satisfactory. However, we apologize for the inconvenience you experienced during your stay. It’s disappointing that maintenance issues impacted your visit and that kitchen utensils were unavailable when you needed them. Our goal is to provide a comfortable environment, and we regret falling short in this regard. Your feedback is important, and we will work to ensure that necessary improvements are made. Thank you again for choosing our hotel for your stay. We hope you... read more

Business response:

Thank you for your review, Wilbert, we truly appreciate it and can't wait to see you again. 

Business response:

Dear Samantha,Thank you for taking the time to review your stay at Extended Stay America. We're thrilled to hear that you enjoyed your room. We take pride in providing a comfortable and welcoming environment for our guests, and it's great to know how you felt during your stay. Your appreciation means a lot to us, and we'll continue working to maintain and improve the quality of our accommodations. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Thank you for your review, Wilbert, we truly appreciate it and can't wait to see you again.