Extended Stay America - Houston - The Woodlands

Business response:

Dear Guest,While we’re glad you found the environment calm and peaceful, we recognize that some aspects of your stay may not have fully aligned with your expectations. We always aim to provide more than just the basics by delivering a consistently positive and comfortable experience for every guest. Your comments serve as a helpful reminder of where we can continue to grow, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deser... read more

Business response:

Dear Guest,We’re glad that some aspects of your stay were satisfactory. However, we apologize for the inconvenience you experienced during your stay. It’s disappointing that maintenance issues impacted your visit and that kitchen utensils were unavailable when you needed them. Our goal is to provide a comfortable environment, and we regret falling short in this regard. Your feedback is important, and we will work to ensure that necessary improvements are made. Thank you again for choosing our hotel for your stay. We hope you... read more

Business response:

Thank you for your review, Wilbert, we truly appreciate it and can't wait to see you again.