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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TV didnt work. Staff tried to figure it out. Staff was friendly
Business response:
Dear Guest, Thank you for taking a moment to share your review with us. We appreciate your kind remarks about the care and attentiveness shown during your visit. At the same time, we understand how inconvenient it can be when an in-room amenity does not function as expected, and we regret the disruption this caused. Please know that we continue working to ensure our accommodations meet the level of comfort our guests deserve. We truly value your feedback and hope you will consider returning, as we would welcome the opportuni... read more
No continental breakfast as advertised. No coffee. Only stayed there because in was close to our relative. We won’t stay there again in future visits.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that the breakfast offerings did not meet your expectations, and we understand how disappointing this was during your visit. While our grab-and-go breakfast is designed to provide a quick start to the day rather than a full continental breakfast, we regret that this was not communicated clearly and that it affected your overall impression. We appreciate you noting the convenience of the location for your visit, and your comments ha... read more
The hotel had a boiler out when I was there. The microwave that was in my room wasn't working but it was replaced there was no trash can in the room but they did bring one
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate your patience during the unexpected maintenance and housekeeping concerns and are glad our team was able to respond quickly with solutions to minimize the impact on your stay. It is always our aim to resolve issues as efficiently as possible and ensure our guests remain comfortable throughout their visit. Your understanding truly means a great deal to us. We value your feedback as it helps us continue refining the experience we deliver. We hope to have ... read more
Great value if you get the right staff members Great place and i come back whenever i visit the woodlands area. This time was great as well, i had a little gripe with one of the staff (called when i still had 2 days left asking me if i was sill in the room and made me go to the office and pay for the extra internet (of which i did use but expected to pay after stay) the same indevidual was always a bit cold. Rest of staff were great and i will be looking forward to a return trip in the future
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. It’s wonderful to know you’ve made us your go-to whenever you’re in the area, and that your recent visit was another positive one. We’re glad most of our team made you feel welcome and appreciate your patience with the situation you mentioned. Your feedback helps us improve our service approach, and we look forward to making your next stay with us even more enjoyable. Sincerely, Hotel Management
woman traveling alone - parking area was well lit room smaller than expected and barely comfortable
Business response:
Dear Dawn, We appreciate you taking the time to share your feedback and are glad to know you felt comfortable with our well-lit parking area. However, we’re sorry to hear that the room size and comfort did not fully meet your expectations. Your comments will be reviewed with our team as we continue to improve our accommodations and overall guest experience. We hope to have another opportunity to provide you with a more satisfying stay. Sincerely, Hotel Management
Good for a night stay only Elevator wasnt clean.. noisy residents...dark parking lot.. customer service to bare minimum.. no breakfast details..
Business response:
Dear Fod, Thank you for staying with us. We are sorry your visit did not meet your expectations, and we appreciate you bringing these matters to our attention. We apologize for the condition of the elevator, noise from other residents, and any concerns regarding the parking area. We also offer a complimentary grab-and-go breakfast and regret any confusion about this service. Your feedback will be shared with our team to help improve both the environment and guest experience. We hope to provide you with a more comfortable sta... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,542 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.