This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Woodlands Stay
Business response:
Dear Gwendolyn, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay and that our property and services met your needs. Please return to enjoy a flawless experience when you are back in the city again.Sincerely,Hotel Management
Business response:
Thank you for the positive feedback.
Business response:
Thank you for sharing your experience with us.
Everything was fine.
Business response:
Thank you for sharing your experience with us.
Reservation couldn't be honored, system was down during check-in Took 35 mins. Tim, the desk clerk was awesome tho. Had to accept small bed instead of large one, my 80yo mother needed to lie down. The TV wouldn't change channels or volume.
Business response:
Dear John, We sincerely apologize for the challenges you faced during check-in and the inconvenience with your room. We understand how frustrating the wait and room change must have been, especially with your mother needing rest. On a positive note, we are glad Tim was able to assist you during the process. We will also have our team look into the TV issue to prevent this from happening again. Thank you for being so patient, and we hope to provide a smoother experience on your next stay.Sincerely,Hotel Management
It’s a motel that people live in so there were lots of people standing and walking around but that’s what I would expect out of a place like this. The room was smaller than expected and the bed was really small. It was a decent stay. Nothing too bad nothing too good
Business response:
Dear Ashley, Thank you for sharing your feedback, and we sincerely apologize for your stay not being as pleasant as expected. We regret the issues you encountered that disturbed your overall hotel experience. This is certainly not the experience we aim to provide. Our front desk team is always here to assist you and improve your time. Never hesitate to reach out to them. Thank you for your input, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,480 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.