Extended Stay America - Houston - The Woodlands

Business response:

Thank you for your feedback 

Business response:

Thank you for feedback 

Business response:

Dear Rodolfo,One of the things we pride ourselves on is our commitment to our guests and conveying our services and amenities so that every guest is well-informed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. We have shared your review with our team to ensure an excellent stay for every guest. We appreciate you providing us with your feedback as we continually work to improve our guest experience.We hope to welcome you back to our hotel when you return ... read more

Business response:

Please let us know we could have made your stay better. 

Business response:

Thank you for your response and your feedback. 

Business response:

Thank you for your feedback. We strive to always know what our guest thoughts 

Business response:

Dear Juanita,Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management 

Business response:

We always love to know about our guest experiences, and we really appreciate your feedback. 

Business response:

Thank you for taking the time to share your experiences with us. We always strive to provide great customer service to all of our customers.