Extended Stay America - Houston - The Woodlands

Business response:

Dear Tiffany, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback; we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Ronnie, Thank you for writing such an excellent review of our hotel! We especially appreciate your kind remarks about our convenient location close to a variety of restaurants and shopping. We receive many great compliments about our site, so we are glad this contributed to making your stay perfect for your time in Houston. We all here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!Sincerely,Hotel Management 

Business response:

Dear Stephanie, thank you for being our guest at Extended Stay America. Although we are glad you had an overall pleasant stay, we understand your disappointment on arrival. Your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management