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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Staff, Disappointing Room It almost looked like the room was gutted, no lamps (holes in the wall where fixtures used to be), all the light switches appeared to be punched in so we were unable to turn the lights off which made it difficult to sleep, only one tiny shampoo (no conditioner) for two adults, for two nights... and no blankets just two sheets in the middle of winter?? I usually choose extended stay because they have a kitchenette with cups, plates, silverware, pans etc. but all the cabinets were empty. So that... read more
Business response:
Thank you for posting a review of your recent stay. We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will take action so we can prevent these issues from occurring again. On a positive note, it is good to learn you liked the service you received from our staff. We encourage you to try us again as we are conf... read more
The card readers on the doors need to be checked or changed out. I had to change rooms 3 times because the card reader wasn’t working properly.
Business response:
Jonathan, thank you for being our guest. We are sorry for the inconvenience you had during your visit. Your feedback has been shared with our maintenance team to check the card readers and make the necessary repairs. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Tuve una grata experiencia con respecto a mi Check in la Sra. Juana me dio una muy amable bienvenida. Me hizo sentir como en casa
Business response:
Michelle, thank you for the generous review of Extended Stay America. We are delighted to know you had a great stay with us and that the service provided by our staff made you feel at home. Your compliments will surely be shared with Juana. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your five-star rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Great service to the rescue. Staff was outstanding and very helpful. I believe the person who helped me was Trina. The first room was not cleaned and the second from the AC was running even after I set to heat. I pick this location because on breakfast and internet. No breakfast but most importantly there was internet but it was so bad it took 5 mins to load the page to my access my email. I did have the option to upgrade if I paid....... super important tip; I would have been less upset if you would have just charged me for... read more
Business response:
Joseph, thank you for selecting our hotel and staying with us. We offer our sincere apologies for the issues you had in the suites offered to you at check-in and the disappointment with the internet service. We will discuss your comments with our leadership team and associates in an effort to enhance our service and facilities. Everything we do is aimed at providing you with an excellent hotel experience. We hope we will have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Had to keep the A/C running all day & night in order to keep the musty smell at bay. Had to buy air freshener.. Bed felt itchy though did not see any sign of bedbugs.
Business response:
Thank you for being our guest. We are sorry for the smell you experienced in your suite. Your feedback has been shared with the appropriate team to ensure proper procedures are being followed to remove the smell. We also wish we had the opportunity to address the problems with your bed while you were here. We hope this will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Carla, thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Linda, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,150 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.