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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Latoya, thank you for staying with us and for your candid rating. We regret not meeting your expectations and apologize for any inconvenience you had. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
No frills, Avg. Hotel This hotel is pretty average. Not the best but not the worst. It really needs some refreshing. My room was on the first floor. Carpet was stained and ripping in areas, several holes in the bathroom and walls. The room was supposed to be non-smoking but smelled of smoke. It’s an ok place if you have limited options. It is convenient off the expressway and Joshua was really nice and helpful at check-in. If they refurbished it, the. It would be a really excellent place to stay.
Business response:
David, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Mold & mildew The room appeared very clean but there was an odor of mildew. When I opened the side table of the bed, the odor of mildew about knocked me over. The drawer was very filled with mildew.
Business response:
Linda, we apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
No hot water
Business response:
Please accept our apology for the issues you had with the lack of hot water in your room. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We promise that immediate steps will be taken to ensure that we do not repeat these mistakes. We are normally known for our outstanding service, and we hope you will reconsider giving us an opportunity to regain your trust on a future visit. Sincerely, Hotel Management
I got a room not cleaned, no sheets on the bed, dirty floors, so i had to go back to the 1st floor from the 3rd floor for another room
Business response:
Terri, thank you for staying with us and for your candid review. We regret not meeting your expectations and apologize for the mistakes made when servicing your room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Great job Folks, thank you! Joshua did a great job with check in! Thank you!
Muy buena la estancia
Business response:
Rodolfo, thank you for making Extended Stay America a part of your travel plans. It is delightful to read that you thoroughly enjoyed your stay and that you were happy with the services, accommodations, and amenities we offer. Your review is highly appreciated, and we look forward to seeing you at your second home. Sincerely, Hotel Management
Nice place poor location
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,163 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.