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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like cigarettes; a few roaches were seen; kitchenette cabinets were old and falling apart; main door had a gap to the outside.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered during your stay. We take all guest feedback seriously and will take immediate action to address the concerns you raised. We maintain strict protocols to keep our facilities pest-free, but the room you occupied will be professionally inspected and treated for pests as a precaution. We appreciate your feedback as i... read more
It's quite.
The elevator was out so had to carry a load of things up a flight of stairs. The room somewhat had a mildew smell.
Business response:
Dear Richard, Thank you for choosing Extended Stay America. It is great to know you had a good stay. However, we are sorry for the inconvenience caused. We understand your concerns and have noted them and will surely improve them. Please return to our hotel whenever you are in the area again and enjoy your time.Sincerely,Hotel Management
Great experience. Hotel location is close to lots of places to eat, very convenient to I-45, shopping
Everything was good!
Business response:
Dear Tiffany, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback; we look forward to welcoming you back soon.Sincerely,Hotel Management
It was no
HORRIBLE Horrible. I booked my stay thinking it is located at the Woodlands. Upon checked in, the guy at the counter was nice. however when we arrived at our room, the tv was not working, microwave was also not working. I called the front desk and informed the guy to make sure that we don't get billed for any incidental fees. Not only was the Tv not working it has a BIG cracked. The guy at the front desk said 'there is nothing I can do." He was apologetic but became sarcastic at the end. I booked 2 Queens size beds because t... read more
Business response:
Dear Guest, Thank you for your recent stay and sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We regret your concerns with the rooms booked. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.7 star rating with 2,582 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.