Extended Stay America - Houston - The Woodlands

Business response:

Dear Jason, thank you for being our guest. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we would be happy to provide you with another room or do whatever we can to make your stay as comfortable as possible. We appreciate your business and apologize that we did not provide you with a good night's sleep. We hope you will give us another chance to pr... read more

Business response:

Dear John, thank you for choosing Extended Stay America for your stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we met your expectations and that you found us to be of great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely, Hotel Management 

Business response:

Dear Patricia, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management