Extended Stay America - Houston - The Woodlands

Business response:

Please accept our apology for the issues you had with the lack of hot water in your room. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We promise that immediate steps will be taken to ensure that we do not repeat these mistakes. We are normally known for our outstanding service, and we hope you will reconsider giving us an opportunity to regain your trust on a future visit. Sincerely, Hotel Management 

Business response:

Terri, thank you for staying with us and for your candid review. We regret not meeting your expectations and apologize for the mistakes made when servicing your room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management 

Business response:

Rodolfo, thank you for making Extended Stay America a part of your travel plans. It is delightful to read that you thoroughly enjoyed your stay and that you were happy with the services, accommodations, and amenities we offer. Your review is highly appreciated, and we look forward to seeing you at your second home. Sincerely, Hotel Management 

Business response:

Tracy, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management