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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service to the rescue. Staff was outstanding and very helpful. I believe the person who helped me was Trina. The first room was not cleaned and the second from the AC was running even after I set to heat. I pick this location because on breakfast and internet. No breakfast but most importantly there was internet but it was so bad it took 5 mins to load the page to my access my email. I did have the option to upgrade if I paid....... super important tip; I would have been less upset if you would have just charged me for... read more
Business response:
Joseph, thank you for selecting our hotel and staying with us. We offer our sincere apologies for the issues you had in the suites offered to you at check-in and the disappointment with the internet service. We will discuss your comments with our leadership team and associates in an effort to enhance our service and facilities. Everything we do is aimed at providing you with an excellent hotel experience. We hope we will have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Had to keep the A/C running all day & night in order to keep the musty smell at bay. Had to buy air freshener.. Bed felt itchy though did not see any sign of bedbugs.
Business response:
Thank you for being our guest. We are sorry for the smell you experienced in your suite. Your feedback has been shared with the appropriate team to ensure proper procedures are being followed to remove the smell. We also wish we had the opportunity to address the problems with your bed while you were here. We hope this will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Carla, thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Linda, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area. Sincerely, Hotel Management
Only negative thing to mention is their hard beds. My bed was so hard I woke up in the middle of the night because of it. I had to continuously change my body position.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we are sorry for the difficulties you had with your bed. We wish we had the opportunity to address the problems with your bed while you were here as we would have done our best to ensure you were comfortable. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Lillian, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Nelda, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,163 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.