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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Musty Smell The rooms need updating. The rooms smell musty.
Business response:
Anna, we are sorry for the odor you experienced while being here. We work hard to provide a clean, fresh environment, and we regret the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please consider choosing us again so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
The hot water was not always available when taking a shower.
Business response:
Thank you for being our guest. From your perfect rating, it seems overall you had a pleasant time with us. However, we are sorry for the issues you had with the lack of hot water in your room. We will share your concerns with the maintenance team to make the necessary improvements. We value your feedback and look forward to welcoming you back soon to Extended Stay America. Sincerely, Hotel Management
Business response:
Marquise, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Ashley, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Autium, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Horrible Sheets and pillows were horrible. Could not sleep on the bed since it was to broken in. The smell of the rooms was horrible. Beds were supposed to be queen size but were full size beds. Just a horrible stay.
Business response:
Pamela, thank you for being our guest. We genuinely regret the difficulties you had during your stay. Please accept our apologies for the housekeeping and maintenance issues you encountered in your room. Your feedback is discussed with the heads of the appropriate teams and the associates involved to take the necessary actions to improve our guest experience. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Stay The place was easy to find and it is a beautiful place, a couple things could be better my door did not lock properly
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Also, your observation regarding the door will be shared with our team for review and action. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I liked the services and the amenities available in the properties
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed the amenities we offer. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,163 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.