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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is pleasant. I go there at least once a week just to get away from every thing.
Business response:
Karen, we always love welcoming you to our hotel. It was a pleasure to read how impressed you were with the excellent service you received from our staff. We will enjoy sharing your compliments with them. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management
Everything. I stay there atvleast once or twice a week and I enjoy it
Business response:
We appreciate your consistent support of the Extended Stay America. It is always a pleasure to see a familiar face and we love having you as a regular guest. Thank you also for taking time to share your perspective with future guests. Your continued business is the best recommendation there is. Thank you again, we look forward to your next stay. Sincerely, Hotel Management
property needs a lot of updating. Toilet plugged and I was told there were no maintance people on the weekends. I had to find a plunger and fix it myself.
Business response:
Thank you for staying at our hotel. We are sorry for the maintenance issue you encountered in your room and regret our associates were not able to resolve this to your satisfaction. We have taken note of your feedback and have shared it with the appropriate teams so that we can improve our service and facilities going forward. We do hope you will stay with us another time so we can provide you with a satisfying experience. Sincerely, Hotel Management
Not What I Expected There were small bugs crawling around and small roaches as well which made me feel a little uneasy for my wife and children. The room was smaller that what appeared in the images. No iron, very small closet for storage, not exactly what I was expecting.
Business response:
Jaime, thank you for being our guest. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Not impressed, no toiletries, no towels, free breakfast was stated but there was no breakfast. Did not look like the internet pictures.
Business response:
Thank you for your review of your recent visit. We apologize for the housekeeping service issues you experienced. We will share your feedback with the appropriate team so that they are more diligent going forward. We are also sorry you were unable to take advantage of your grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. We value your comments and hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.