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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good. Didn’t know you had to ask for clean towels.
Business response:
Richard, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. Your feedback is appreciated, and we will be sure our front desk communicates our policy more clearly going forward. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
One night stay Room smelled like someone had smoked in it. It was supposed to be a non-smoking room. Bed was comfortable. Highway traffic noise very loud on 3rd floor. Checkin clerk was friendly. Room was clean.
Business response:
Thank you for sharing your thoughts. We are glad you liked our front desk associates and the comfort of your bed, but we regret the inconvenience caused due to the odor issue in your room. We have strict policies where we prohibit smoking, so we appreciate you bringing this to our attention as we can address it appropriately. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Work trip Friendly
Business response:
Thank you for choosing Extended Stay America while you were here for the business trip. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management
Whenever I went down to the office the staff was very very pleasant we goes to what time or day of the week.
Business response:
Linda, thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our front desk team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
Frint desk ladies are awesome, always smiling and greeting me when I have come in!
Business response:
Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our front desk staff, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
The ladies upfront are always nice, and helpful !!!! Rachel was awesome, don't remember the names of the other ladies. Rooms always clean.
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Your recognition is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management
Kitchen, clean , helpful staff. Pet friendly. Could have supplied some cups and a ice bucket though.
Business response:
Angee, we appreciate you for being our guest at Extended Stay America. It is a pleasure to know you liked having a fully-equipped kitchen and that you were happy with the service provided by our team. Thank you for reviewing your experience with us, and we look forward to hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.