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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Sheets and pillows were horrible. Could not sleep on the bed since it was to broken in. The smell of the rooms was horrible. Beds were supposed to be queen size but were full size beds. Just a horrible stay.
Business response:
Pamela, thank you for being our guest. We genuinely regret the difficulties you had during your stay. Please accept our apologies for the housekeeping and maintenance issues you encountered in your room. Your feedback is discussed with the heads of the appropriate teams and the associates involved to take the necessary actions to improve our guest experience. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Stay The place was easy to find and it is a beautiful place, a couple things could be better my door did not lock properly
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Also, your observation regarding the door will be shared with our team for review and action. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I liked the services and the amenities available in the properties
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed the amenities we offer. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Son lost card so I made and paid for 4 nights stay on my card. Also completed the hotels 3rd party authorization form to cover any incidental charges (phone, mini bar). Son called me Thursday and said hotel did not find reservation and woud be using the card info from 3rd party auth and at full price (hotels.com had special $45. per night for 3 days and one night full price). I called the hotel and provided the hotels.com reservation # and they could not find. I did raise my voice w\ the personnel (she wouldnt listen and kep... read more
Business response:
Sally, it indeed was upsetting to read about the inconvenience caused to you. We regret the inconvenience caused to you. Such comments are taken seriously and please be assured that we will be looking into this matter. Your patience is appreciated, and we hope to have an opportunity to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
I enjoy staying there its quiet and away from people. The staff is great. I would reccomend this hotel
Business response:
Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you loved our cordial staff and convenient location. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We appreciate your recommending us and look forward to welcoming you back! Sincerely, Hotel Management
Friendly staff with great customer service experience and I would definitely recommend someone else and the rates are very affordable and reasonable.
Business response:
Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. Also, it is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. Thank you also for recommending us to fellow travelers, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.