This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk bad service ,also had to go plugger mys
Business response:
Earl, we are truly sorry for the difficulties experienced at our front desk and for the behavior of our associates. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Decent if you're on a low budget. Otherwise don't It was a decent hotel if you are on a budget. They locked the lobby "for their protection". Yes, it is sketchy. But It had free cable tv. However it is not the cleanest. If you can pay more for a nicer place go somewhere better. We had to pick the cheapest option so we made do with this. We survived, u will too. But u won't come back if u can help it.
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
not for me I just needed a break and wanted to relax and sleep (single mother of 2) the room I had just gave me a funny feeling. I was mad the window was broken and the rooms needs to be updates with paint and equipment. My phone in my room did not have any buttoms on it RM306. Could here the traffic on Hwy 45 I didnt shower there I went to my friend house. I would not stay here again but the price was fair for the room The young lady who check me in was very sweet. Great customer service
Business response:
Thank you for being our guest. Although you liked most aspects of our hotel, we are sorry for falling short of your expectations for a perfect stay. The feedback regarding the maintenance issue in your room is discussed with the concerned team to review and action. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
overpriced for what you got rooms not to clean and coke machines were sold out for two weeks staff ok but hotel up keep is on the down side
Business response:
Keith, thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Hotel was fine for the price. Nothing special about it.
Business response:
Thank you for being our guest. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
eg nice hotel not close to beach Unfortunately, we can't post reviews that include room rates, insults or profanity, personal details, website addresses or phone numbers.
Business response:
Thank you for being our guest. We are pleased to know you liked our location. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Laura, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good deal
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and found us to be of great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.