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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches Room was very clean but i noticed two dead roaches on the wall where somone killed them and left it 'splat' on the wall but non were alive.kitchenette area was extremely clean and very hot water. I will come back.
Business response:
We appreciate you for taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed our offerings and had a great stay with us. Your feedback is shared with our housekeeping team to be more diligent going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Not worth the price We had roaches in our room in the cabinets of the kitchen. Breakfast was instant oatmeal packaged but no utensils or plates/bowls and nutrigrain bars. No milk or juice. Not even a pitcher or bottled water.
Business response:
Melissa, thank you for sharing your feedback. Although you liked most of our offerings, we are sorry for not meeting your expectations for a perfect stay. Your feedback regarding the breakfast offerings and the cleanliness are shared with the appropriate individuals with an effort to improve our service and facilities going ahead. We hope you’ll give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Business response:
Scott, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Not bad The hotel was ok. The shower was not clean enough so I had to get them come back to redo it. They didn't have change for the laundry machines & they didn't have an ice machine. It was inconvenient because it meant I had to leave the hotel each time.
Business response:
Mary, thank you for sharing your feedback of Extended Stay America. Although you had a pleasant stay, we are sorry for the cleanliness issue you encountered in your bathroom. Your comments have been shared with our housekeeping team to be more diligent with their efforts. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. With the co... read more
simple request refused I requested the front desk attendant for coffee at 8:40 a.m. as the coffee pot was empty. She informed me she would not make more coffee so I might have a first cup as advertised as a perk when I checked it the night before.
Business response:
Tracy, thanks for taking the time to review your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the service issue you had while being here. Your feedback is of utmost value, and we will use it to improve our performance going further. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Richard, thank you for sharing your gracious rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Very nice room with great location Al good except they forgot to clean my room I liked the comfort of the room the most
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and your comfortable room. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Business response:
Pedro, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.