This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only complaint is that I asked for/reserved a Nonsmoking room. The room had clearly been smoked in based on the smell of cigarettes and burn hole in the blanket. Now not only do I smell of cigarettes but my stuff does too.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We truly value your concern and have shared it with the respective teams so that they will be diligent in their effort. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Very close to I 45 and Woodlands Concert Pavillion.
Business response:
Rachel, thank you for choosing Extended Stay America. We are thrilled to read you had a great time with us and that our convenient location was the highlight of your stay. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room was clean, neat and the staff very helpful getting us checked in.
Business response:
Thank you for writing a review of Extended Stay America. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. Your concerns regarding smoke smell have been discussed with our housekeeping team in order to address it right away. We hope to welcome you back in the future. Sincerely, Hotel Management
Price is right The hotel is good. Expedia on the other hand, ... Don't know if their computer systems were down or what, but not only myself, but a couple of other people were having problems getting booked in
Business response:
Theresa, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Comfy Stay Enjoyed my stay! Feels good to check in and not be bothered! Very comfortable. Ms. LILO is and looks amazing, she kept me laughing.
Business response:
Greggory, our thanks for reviewing your stay at Extended Stay America. We are glad you enjoyed many aspects of our hotel and that Lilo made for a memorable experience. We will definitely share your compliments with her and look forward to welcoming you back soon. Sincerely, Hotel Management
Extended Stay Hotel -Spring 4/15/18 - Arrived late (1130pm) Night attendant was very friendly and helpful. No issues at all with room. They were overbooked so I was placed in a smoking room, but it was not a problem. Highly recommended.
Business response:
Thank you for being our guest at Extended Stay America. We are glad we met all your expectations and that our staff made for a memorable experience. Thanks for recommending us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No pots and pans Friendly staff, no available pots, pans, or utensils. The reason we like to stay at Extended Stays is because we like to cook.
Business response:
Daniel, we appreciate you for evaluating your visit to our hotel. Although you liked our service, we apologize as we didn’t communicate our dishware policy to you. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Beds were small and room was not very clean. Attendant at from desk was very nice and professional.
Business response:
Thank you for taking the time to share your feedback. We are pleased your stay with us was enjoyable and that you were impressed with our top-notch associates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Great service at the front desk My stay was okay. The most outstanding thing was the professionalism and kindness of the people at the front desk I do not know the woman's name that checked me in, but she could not have been nicer. She was quick and efficient, and most helpful helping me find my way to where I had to be in the morning. Also, when I went to check out in the morning the woman who was working was also very nice.
Business response:
James, thank you for your nice feedback. We are glad to know you liked the service provided by our associates and had an overall comfortable time with us. We hope to see you again so we can make an even better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.