Extended Stay America - Houston - The Woodlands

Business response:

Rachelle, thank you for staying at Extended Stay America. We are delighted to read you had a wonderful time here and that you found us to be of a great value. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a nice time here, but we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Lamar, thank you for your fantastic rating of Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our convenient location, we are disappointed to know our hotel and facilities did not provide the value you were hoping for. It is always our goal to provide the excellent experience, so we apologize that we fell short this time. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management 

Business response:

We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Shae, thanks for taking the time to share your review online. Although you liked our staff, we apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Sharon, we appreciate you choosing us. We are happy you liked our affordable rates. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management