Extended Stay America - Houston - The Woodlands

Business response:

Thanks for the kind review of Extended Stay America and recommending us to others. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Thank you once more for recognizing our hard work, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad you had a nice time here and that you liked our courteous service. That being said, we are sorry if any inconvenience was caused while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the maintenance issue you had in your bathroom. We have shared your feedback with our maintenance team to check and fix it. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Rachelle, thank you for staying at Extended Stay America. We are delighted to read you had a wonderful time here and that you found us to be of a great value. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a nice time here, but we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Lamar, thank you for your fantastic rating of Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our convenient location, we are disappointed to know our hotel and facilities did not provide the value you were hoping for. It is always our goal to provide the excellent experience, so we apologize that we fell short this time. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management 

Business response:

We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry if you were disappointed with anything. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management