Extended Stay America - Houston - The Woodlands

Business response:

Matthew, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Mary, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry that we failed to provide you with the level of service you should have received. We value your feedback and are working with our team to make sure we are more consistent in our service levels. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are happy to know you were awed by our spectacular hospitality. Everyone from our team has appreciated you for highlighting their efforts. Thanks once more for being our guest, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Troy, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

We appreciate you for taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed our offerings and had a great stay with us. Your feedback is shared with our housekeeping team to be more diligent going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Melissa, thank you for sharing your feedback. Although you liked most of our offerings, we are sorry for not meeting your expectations for a perfect stay. Your feedback regarding the breakfast offerings and the cleanliness are shared with the appropriate individuals with an effort to improve our service and facilities going ahead. We hope you’ll give us a chance to regain your trust in the near future. Sincerely, Hotel Management 

Business response:

Scott, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management