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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds are a bit stiff and the room needs upgrading/fixed: fridge leaked all over floor, cabinets had water damage/falling apart, beds super stiff, blankets are old and gnatted, air conditioner needs replacing because its loud and old and would not keep the room cool (set at 60 degrees but room stayed at 75 or above). Staff was friendly and quickly took care of check in and outs. Fellow hotel guests were loud and screaming outside, creepers hanging around in the parking lot, etc)
Business response:
Shae, thanks for taking the time to share your review online. Although you liked our staff, we apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
FINT OG RENT HOTELL . NÆRHET TIL THE WOODLAND . FINT BASSENG
Business response:
Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Keep going Just needed a place to sleep for the night with late check in. The price was good. The bed uncomfortable. No hot water in the shower. Not even a plastic cup for water. Would not stay again.
Business response:
Sharon, we appreciate you choosing us. We are happy you liked our affordable rates. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Good price Hotel was very comfy! It has a small kitchen it was really cute and for the price, I believe it was worth it. They also have a security by the entrance who you have to check in with which made me feel safe :)
Business response:
Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
For the price a suprisingly great hotel Staff was helpful and friendly a bit short staffed but rooms where nice and breakfast had alot of yummy on the go goodies
Business response:
Amber, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Updates needed The room had no USB charging ports. It was in bad need of remodeling. Smelled very musty...
Business response:
Floyd, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Staff friendly, not what i expected from sites photos
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our courteous service. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Business response:
Caroline, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.