Extended Stay America - Houston - The Woodlands

Business response:

Joel, thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the value we offer. Having said that, we are sorry for any inconvenience you had while here. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We areconf... read more

Business response:

Marie, thanks for being our guest. Although you liked certain offerings of our hotel, we sincerely apologize for not informing you our hotel policy. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We will be sure our front office team communicates this more clearly going forward. We would like to regain your ... read more

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Mathew, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

William, we appreciate your feedback and apologize for your disappointing stay. Our goal is to provide clean, comfortable accommodations and outstanding service to each guest, and we are sorry for letting you down. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope you will consider giving us a chance to serve you better the next time you are in this area. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

James, thank you for the comments. We are sorry your stay was interrupted by maintenance issues with your bathroom. We have gotten with our maintenance team and we are working on the problem. We appreciate you letting us know and hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management