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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price is right The hotel is good. Expedia on the other hand, ... Don't know if their computer systems were down or what, but not only myself, but a couple of other people were having problems getting booked in
Business response:
Theresa, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Comfy Stay Enjoyed my stay! Feels good to check in and not be bothered! Very comfortable. Ms. LILO is and looks amazing, she kept me laughing.
Business response:
Greggory, our thanks for reviewing your stay at Extended Stay America. We are glad you enjoyed many aspects of our hotel and that Lilo made for a memorable experience. We will definitely share your compliments with her and look forward to welcoming you back soon. Sincerely, Hotel Management
Extended Stay Hotel -Spring 4/15/18 - Arrived late (1130pm) Night attendant was very friendly and helpful. No issues at all with room. They were overbooked so I was placed in a smoking room, but it was not a problem. Highly recommended.
Business response:
Thank you for being our guest at Extended Stay America. We are glad we met all your expectations and that our staff made for a memorable experience. Thanks for recommending us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No pots and pans Friendly staff, no available pots, pans, or utensils. The reason we like to stay at Extended Stays is because we like to cook.
Business response:
Daniel, we appreciate you for evaluating your visit to our hotel. Although you liked our service, we apologize as we didn’t communicate our dishware policy to you. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Beds were small and room was not very clean. Attendant at from desk was very nice and professional.
Business response:
Thank you for taking the time to share your feedback. We are pleased your stay with us was enjoyable and that you were impressed with our top-notch associates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Great service at the front desk My stay was okay. The most outstanding thing was the professionalism and kindness of the people at the front desk I do not know the woman's name that checked me in, but she could not have been nicer. She was quick and efficient, and most helpful helping me find my way to where I had to be in the morning. Also, when I went to check out in the morning the woman who was working was also very nice.
Business response:
James, thank you for your nice feedback. We are glad to know you liked the service provided by our associates and had an overall comfortable time with us. We hope to see you again so we can make an even better impression. Sincerely, Hotel Management
Front desk bad service ,also had to go plugger mys
Business response:
Earl, we are truly sorry for the difficulties experienced at our front desk and for the behavior of our associates. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Decent if you're on a low budget. Otherwise don't It was a decent hotel if you are on a budget. They locked the lobby "for their protection". Yes, it is sketchy. But It had free cable tv. However it is not the cleanest. If you can pay more for a nicer place go somewhere better. We had to pick the cheapest option so we made do with this. We survived, u will too. But u won't come back if u can help it.
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
not for me I just needed a break and wanted to relax and sleep (single mother of 2) the room I had just gave me a funny feeling. I was mad the window was broken and the rooms needs to be updates with paint and equipment. My phone in my room did not have any buttoms on it RM306. Could here the traffic on Hwy 45 I didnt shower there I went to my friend house. I would not stay here again but the price was fair for the room The young lady who check me in was very sweet. Great customer service
Business response:
Thank you for being our guest. Although you liked most aspects of our hotel, we are sorry for falling short of your expectations for a perfect stay. The feedback regarding the maintenance issue in your room is discussed with the concerned team to review and action. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,163 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.