This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was full of cockroaches and it smelled really bad. We left immediately!
Business response:
Thank you for your review I can assure you that we are working around the clock to get all issues resolved. Your review helps us understand what we need to do and what we need to train more on. We thank you again and we hope to see you soon. The change is now.
I walked in to the first room they gave me and it smelt like straight piss it burnt my nose hair smh. The next room didn’t smell as bad but when I opened the door to the br I seen a roach and that was enough for me too leave I didn’t stay in those conditions no one should have to
Business response:
Thank you, Stephanie, for your review we truly appreciate it and I can assure you that we are working around the clock to correct all your concerns. We hope to see you again
Not what it was like in the picture. Very old broken down furniture. Bathroom low water pressure. No curtain in the shower. And we found a nasty razor between the “clean” towels.
Business response:
Dear Ruth,We sincerely apologize for the condition you experienced during your stay, as this is certainly not the standard we strive for. We understand how frustrating it must have been to encounter these issues, especially with the towels and bathroom. Please know that we will be addressing your concerns and ensure that proper attention is given to cleanliness and upkeep. We value your feedback and will work to improve the quality of our rooms. We hope to have another opportunity to welcome you back and provide you with a m... read more
Terrible service by owner!! Terrible service! And he charged me a $50 deposit which is fine but I was not told about it. And now it is a finalized charge on my card not pending so I have to call and argue with a man who is completely rude and I seriously don't want to deal with that man any more than I have to. Which is why he did it bc he knows he can get away with it! He tried to make me think he didn't have a room available. Any time I tried to speak he would reply with "are you gonna let me talk" even when he hadn't even... read more
Business response:
Dear Guest,We sincerely apologize for the challenges you encountered during your stay and for any miscommunication about the deposit charge. We regret if this was not made clear at the time of your reservation. Your concerns about the interaction with our team are taken seriously. Professionalism and respectful communication are values we strive to uphold, and we will review your concerns thoroughly and ensure they are resolved. Please accept our apologies, and we hope you will give us another chance to provide you with a be... read more
HORRIBLE NASTY UNCLEAN ROACHES
Business response:
Dear Evelyn,We deeply regret that your stay fell far below the standards we aim to provide. Cleanliness and comfort are top priorities, and we take concerns like these very seriously. Your comments will be thoroughly reviewed with our team to ensure attention to the issues mentioned. Please know that we are committed to making improvements. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Sincerely,Hotel Management
I had a couple of issues during my stay. Eventhough the hotel advertises as " breakfast included" that means coffee and make your own oatmeal, at best. It does not qualify even as continental breakfast. On most days they disnt even have coffee, and one day not even hot water for tea or cocoa. We choose this particular hotel because it advertised the room as having a fully equipped kitchen, but there were no dishes or anything to cook with. The rokm was poorly maintained. The kitchen sink had a leak dripping water into the ca... read more
Business response:
Dear Cecilia,We sincerely apologize that your stay did not meet your expectations. It’s disappointing to learn that our service, amenities, and property conditions fell short of providing the experience you deserved. Please be assured that we will be addressing these concerns with our team to ensure improvements are made. Additionally, our kitchenware is kept at the front desk to ensure it’s always clean and ready for use, and we regret if this wasn’t communicated effectively. Your feedback is invaluable, and we will use it ... read more
It was bad had bug bugs crawling on ne
Business response:
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. We understand how unsettling it must have been to encounter pests. Please know that we are taking this matter seriously, and we will address this with our team to ensure it is resolved. We are committed to ensuring that all our rooms meet the highest standards of cleanliness and comfort our guests deserve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hot... read more
They didn’t have the two rooms I booked in advance ready and said that they thought I’d made two reservations by mistake even though it was for 2 rooms, 4 adults when I booked it. The doors were broken, there was to toilet paper in either room and they claimed to have none in the office or store room. Keys kept deactivating and would not open the doors. Furniture was missing or broken in one room. The noise was constant each night. There are also a lot of fees they don’t tell you about in their advertisements. Just not a gre... read more
Business response:
Dear Jacob, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Let us discuss with the team what went wrong and how we can handle the situation better. Please return, and we hope to provide a more comfortable st... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.