Extended Stay America - Houston - Westchase - Richmond

Business response:

Dear Guest, Thank you for sharing your experience with us. We are grateful for your kind words about the team, and it is encouraging to know their assistance made a positive impression. At the same time, we regret that certain aspects of your stay did not meet expectations, particularly the issue with the in-room entertainment. Your comments are valued and will be shared with our team to prevent similar inconveniences. We truly appreciate your feedback and would be pleased to welcome you back for a smoother and more enjoyabl... read more

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We are delighted to hear that our team made a welcoming impression during your visit. We also appreciate your feedback regarding the overall feel of the room, as it helps us identify opportunities to enhance the guest experience. Ensuring comfort and a pleasant environment is always a priority, and your comments have been shared with the appropriate team for attention. We hope to provide an even more refreshed and enjoyable stay on your next visit, and we look... read more