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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property itself is ok but there's constantly people hanging around outside with loud music moving in and out of building without entry badges and smoking outside like it's a convenience store 😡
Business response:
Dear Alfred, thank you for choosing us. We are glad you had a pleasant stay. However, please accept our apologies regarding the outside noise that made you uncomfortable. We value your feedback as we strive to improve our guest experience. Our team is working to address this appropriately, and we thank you for your patience. It is a pleasure hosting your visit, and we hope to accommodate you again soon.SincerelyHotel Management
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Laundry facility no means to get quarter without leaving facility. Two lamps in room did not work. Harassed by management when asked to use vacuum cleaner. NO receipt given when paid bill. Dog feces over ground, no place to put trash except on room. Very dissatisfied with this location as others have been much more accommodating.
Business response:
Dear carolyn, It wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,726 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.