Extended Stay America - Houston - Westchase - Richmond

Business response:

Thank you for choosing our hotel for your most recent stay in the Houston area. It was a pleasure to read your wonderful comments about the team. They work hard to make every stay special, every single day. We will share with them your recognition of their efforts which will be very encouraging for them to hear. Thank you again for taking the time to write a review and we look forward to welcoming you back to Extended Stay America on your next visit to the area. Sincerely, Hotel Management 

Business response:

Tara, thank you for choosing us and for taking the time to post a review. We are glad you were pleased with most aspects of your stay. However, we apologize for the unpleasant experience you had with your room. We will share your feedback with our housekeeping team and pest control provider to ensure such issues do not arise again. We hope to have the chance to host you and redeem ourselves on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback about your stay. We are sorry for the inconvenience you experienced due to smoke in the hallways. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your business and hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Mario, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Ashtaie, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Ashtaie, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management