Extended Stay America - Houston - Westchase - Richmond

Business response:

Dear Marcelo, thank you for the nice review. We are pleased you had a pleasant stay at Extended Stay America and that our excellent location made it even better. However, we are sorry for your disappointment which kept your visit from being perfect. We look forward to welcoming you soon for a flawless stay. Sincerely, Hotel Management 

Business response:

Cristian, thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our comfortable beds and well-kept accommodations. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Suong, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Becky, thank you for choosing Extended Stay America. We were pleased that we exceeded your expectations during your visit to Houston. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay. Sincerely, Hotel Management 

Business response:

Mary, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Maria, thank you for taking the time to evaluate our hotel. We are glad you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management 

Business response:

Paulo, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management