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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was ok and clean but the parking lot was full of trash which makes this place look very dirty. The room does look like the 90's.
Business response:
Alejandro, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry for the cleanliness issue you encountered in the parking lot. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Just ok A lot of activity going on too many people hanging out on the hotel property
Business response:
Tasha, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we regret not meeting all of your expectations. We hope your future travels will bring you back to us. Sincerely, Hotel Management
The manager was very kind and helpful ,she make the difference with other hotels of the same rate😊
Business response:
Thank you for choosing our hotel for your most recent stay in the Houston area. It was a pleasure to read your wonderful comments about the team. They work hard to make every stay special, every single day. We will share with them your recognition of their efforts which will be very encouraging for them to hear. Thank you again for taking the time to write a review and we look forward to welcoming you back to Extended Stay America on your next visit to the area. Sincerely, Hotel Management
Everything was wonderful except the fact that when I checked in my room there were roaches in the restroom and by our beds.
Business response:
Tara, thank you for choosing us and for taking the time to post a review. We are glad you were pleased with most aspects of your stay. However, we apologize for the unpleasant experience you had with your room. We will share your feedback with our housekeeping team and pest control provider to ensure such issues do not arise again. We hope to have the chance to host you and redeem ourselves on your next trip to our area. Sincerely, Hotel Management
The hallway at the 2nd floor smells so bad .. Smells like someone smoking a joint and a lot of things going on
Business response:
Thank you for your feedback about your stay. We are sorry for the inconvenience you experienced due to smoke in the hallways. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your business and hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.