Extended Stay America - Houston - Westchase - Richmond

Business response:

Alejandro, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry for the cleanliness issue you encountered in the parking lot. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Tasha, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we regret not meeting all of your expectations. We hope your future travels will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your most recent stay in the Houston area. It was a pleasure to read your wonderful comments about the team. They work hard to make every stay special, every single day. We will share with them your recognition of their efforts which will be very encouraging for them to hear. Thank you again for taking the time to write a review and we look forward to welcoming you back to Extended Stay America on your next visit to the area. Sincerely, Hotel Management 

Business response:

Tara, thank you for choosing us and for taking the time to post a review. We are glad you were pleased with most aspects of your stay. However, we apologize for the unpleasant experience you had with your room. We will share your feedback with our housekeeping team and pest control provider to ensure such issues do not arise again. We hope to have the chance to host you and redeem ourselves on your next trip to our area. Sincerely, Hotel Management