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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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The location is ideal but there are to many people lounging around
Business response:
Dear Marcelo, thank you for the nice review. We are pleased you had a pleasant stay at Extended Stay America and that our excellent location made it even better. However, we are sorry for your disappointment which kept your visit from being perfect. We look forward to welcoming you soon for a flawless stay. Sincerely, Hotel Management
Laundry facility no means to get quarter without leaving facility. Two lamps in room did not work. Harassed by management when asked to use vacuum cleaner. NO receipt given when paid bill. Dog feces over ground, no place to put trash except on room. Very dissatisfied with this location as others have been much more accommodating.
Business response:
Dear carolyn, It wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,634 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.