Extended Stay America - Houston - Westchase - Richmond

Business response:

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thu, thank you for choosing Extended Stay America. We are happy you liked our efficient check-in service. We truly hope you will choose us again as we would love to provide you with a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you very much for your nice review. We are pleased that you had a good night's sleep and that you started your day refreshed. We are so glad that our facilities and services were to your satisfaction. We appreciate all of your great feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Norma, thank you for staying at Extended Stay America. We are thrilled to read you loved our convenient location and courteous service. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We apologize for the problems you encountered due to some odor in your room. Our housekeeping team would have loved the opportunity to resolve this issue while you were here, and we would have moved you to another room upon request so that they can remove the smell from your room with a deep cleaning process. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Kate, thank you for your feedback. We are glad your overall visit was pleasant and liked some aspects of our hotel. We hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Adeana, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nicolas, thank you for your nice review of Extended Stay America. We are happy to know you liked your clean room and had a pleasant stay. That being said, we are sorry our grab-and-go offerings were not to your satisfaction. You deserved better from us, and your feedback has been discussed with the front desk team to further improve our customer service. We hope you will be back to see us again soon. Sincerely, Hotel Management