Extended Stay America - Houston - Westchase - Richmond

Business response:

Reneecia, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your well-appointed room and that you had a nice stay with us. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Monic, thanks for the kind review of Extended Stay America and recommending us to others. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Raquel, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Abounoslem, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Adolfo, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Venus, thank you for being our guest at Extended Stay America. We are delighted to know you had a peaceful stay with us and that you were impressed by the service provided by our attentive associates. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the smell you experienced in your room. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management