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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
last minute comfort pleasant stay
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Worked in a pinch Really outdated and the bed was extra small. My wife and I are both 6ft and over. Woke with swollen feet. Our desk clerk was awesomeness though
Business response:
Thank you for taking the time to write a review about your stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chan... read more
Downtown hotel I reserved a night downtown because I didn’t want to deal with the traffic from Sealy in the morning when I have a 0730 appointment. I travel extensively as a veteran with a military family. I stay in extended stay America hotels nationwide. I’m sorely disappointed with the increase in the deposit amount of $100. I never pay that much and it was hidden in the super small print details that there would be a deposit but not how much!! I normally travel with my service dog and never pay most deposits, but I don’t... read more
Business response:
Thanks for being our guest. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. The charges is a temporary hold to cover any incidentals, If no incidental charges were incurred, the hold is released and becomes available again in your personal account. Most banks will release the hold as quickly as possible. We regret any inconvenience it caused and hope to see you again soon. Sincerely, Hotel Management
Not the best, not the worst... The room was fine (comfortable and quiet), the staff was friendly. I had to find a place close to downtown Houston because of icy road conditions. What put me off was the unexpected $100 deposit. Normally, I leave a card on file in case of additional expenses, but they've never actually taken money off the card, then promise to give it back IF the room is in good shape. I thought that was excessive.
Business response:
Victor, thanks for being our guest at Extended Stay America. We are pleased to know you were impressed with the service provided by our courteous staff and liked your well-appointed room. However, we apologize for any inconvenience you had while being here. Please feel free to reach us at our front desk as they will be happy to resolve your queries. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Hotel Management
Nice, quiet, pleasant stay. No issues or concerns.
Business response:
Thanks for the review regarding your experience at Extended Stay America. We are glad to know you had a relaxing stay with us and that everything went well during your stay with us. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
キッチン付きの快適な部屋 快適なキッチン付きの清潔な部屋でした。
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your stay and that you were impressed with the kitchenette in your room. It was a pleasure having you here, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
the hotel was clean and staff was professional We felt secured around the area
Business response:
Thank you for choosing to stay at Extended Stay America and sharing your review. We are delighted to read you loved the service provided by our courteous associates and had a wonderful time here. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Business response:
Danielle, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 787 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.