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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good customer service room was clean. Breakfast could be better
Business response:
On behalf of our team, thank you for the review. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We value your suggestions and hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
After check in , i went to the room and noticed fire alarm was on counter with the battery out, two green stains on the caroet. I took pics as i always do to show hotel staff. My room was a non smoking room.
Business response:
Dear KK, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Nice Everything was great except for the fire alarm going off at 1am. And the black mold in the bathroom.
Business response:
Sean, thank you for choosing Extended Stay America. Although you had an overall pleasant stay, we are sorry your sleep was disturbed due to the false fire alarm going off at midnight. We have also shared your comments with our housekeeping team to ensure oversights such as these are not repeated. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Cool Besides the horrible service I received from hotels.com Everything was smooth . They were out of alot of amenities. Like plates and cups
Business response:
Sean, thank you for choosing to stay at Extended Stay America. Although from the rating it seems overall you enjoyed your time with us, we are sorry for the lack of amenities you encountered. We have shared your feedback with the appropriate team to restock these items immediately. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
I was told I was on the DNR list for the hotel from something that they said happened eight months ago. If you walk around the property now and see all the trash in the hallways in the staircases and all the fighting goes on in all the rooms how do those people get to stay in there?
Business response:
Lee, thank you for leaving the feedback and your observation. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.