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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came in before 3 and got checked in about an hour earlier!
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted as you had a great stay with us and that our courteous service made for a perfect impression. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
I really liked eberything about my stay from the staff location it was perfect
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Etha, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great for the price. My only complaint is a bit of stale smoke odor in the room. It was tolerable, but a person with a higher sensitivity to smoke would be unhappy.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to know you had an overall pleasant experience and that you liked our affordable pricing. The feedback for the odor is shared with our housekeeping team to do deep cleaning of that particular room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
GoESH Although the smoke free area was good, the fire alarm constantly went off. The housekeepers never came to check my room, didn’t stock fresh towels, or even made the bed. The stairwells were full of trash. Other than that it was an ok stay.
Business response:
Robert, thank you for reviewing your stay. We're sorry for the difficulties you mentioned. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
It's clean. Towels are clean. Free continental breakfast
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our well-kept property and enjoyed our complimentary grab-and-go breakfast. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Eh When we checked in and received our room keys, it turned out that the room was already occupied and that was awkward. After we got our correct room it had roaches and there were not dishes available when we asked. But it was overall a great deal but I would only stay there again if I found another great deal.
Business response:
Thank you for being our guest. We are sorry for the issues you experienced. Your feedback will be used as a training tool to improve our service going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 787 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.