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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean place. Rooms are nice. Staff is nice. No complaints
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff were kind, friendly and professional.
Business response:
Stephen, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
The staff was great very friendly. My room the floor had stains on the carpet the toilet seat was dirty and I didn’t receive any wash cloths
Business response:
Nikki, thank you for sharing your feedback. Although you liked our service during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient The first room bathroom was dirty (toilet had stuff on it). The check in clerk was VERY sarcastic. Yes, she did a quick smile/frown because 3 of us were waiting for 10 plus minutes to checkin (there was a joke regarding a discount). The towels had hair on them.
Business response:
Tamara, thank you for reviewing our hotel. Please accept our apologies for the issues you encountered during your stay. We have shared your feedback with the concerned teams, and we're taking appropriate measures to ensure these issues are not repeated. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Nice hotel and friendly staff. I would recommend this hotel to a friend.
Business response:
Thank you for staying at Extended Stay America. We are delighted you had a great time here and that you liked our excellent service. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
The day of check in I was told upon arrival that there were robberies in the area. The doors were locked and had to be locked at all times. I did go ahead and remain for time sake. That morning my daughter was leaving and there was a man entering in with a gun in his pocket. She made it out safely, but It could have been a very bad situation. So needless to say thank God for covering me and my family. I would not stay they're again
Business response:
Thanks for sharing your feedback online. Although you liked most of our offerings during your pleasant stay, we are sorry that you felt unsafe while here. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
the blankets on the bed keep sliding off and house keeping nevr shows up you have to go and get your own items. I was told housekeeping only comes after you have stayed a week
Business response:
Cassie, We thank you for sharing your experience online regarding your visit to our hotel. It feels good to know you had a pleasant stay with us and that our offerings were to your satisfaction. However, we are sorry for the inconvenience caused to you. We will make sure our front office team communicates our hotel policies without any fail going ahead. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
I would return It was simple. But very peaceful like i like it!!!
Business response:
Johneice, thank you for staying at Extended Stay America. We are delighted to read you had a great time here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.