Extended Stay America - Houston - Westchase - Richmond

Business response:

Norma, thank you for staying at Extended Stay America. We are thrilled to read you loved our convenient location and courteous service. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We apologize for the problems you encountered due to some odor in your room. Our housekeeping team would have loved the opportunity to resolve this issue while you were here, and we would have moved you to another room upon request so that they can remove the smell from your room with a deep cleaning process. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Kate, thank you for your feedback. We are glad your overall visit was pleasant and liked some aspects of our hotel. We hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Adeana, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nicolas, thank you for your nice review of Extended Stay America. We are happy to know you liked your clean room and had a pleasant stay. That being said, we are sorry our grab-and-go offerings were not to your satisfaction. You deserved better from us, and your feedback has been discussed with the front desk team to further improve our customer service. We hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for taking the time to share your feedback at Extended Stay America. We are glad to know you liked our clean property and had an overall great stay. However, we're sorry our team did not provide you with a clear explanation of the charges during the check-in process. There is a temporary hold to cover any incidentals and the hold is released again in your personal account within a week. We hope to welcome you back whenever you are in this area. Sincerely, Hotel Management 

Business response:

Thank you so much for the wonderful review, most especially the kind comments about Jasmine. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Ashlee, we appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management