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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient The first room bathroom was dirty (toilet had stuff on it). The check in clerk was VERY sarcastic. Yes, she did a quick smile/frown because 3 of us were waiting for 10 plus minutes to checkin (there was a joke regarding a discount). The towels had hair on them.
Business response:
Tamara, thank you for reviewing our hotel. Please accept our apologies for the issues you encountered during your stay. We have shared your feedback with the concerned teams, and we're taking appropriate measures to ensure these issues are not repeated. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Nice hotel and friendly staff. I would recommend this hotel to a friend.
Business response:
Thank you for staying at Extended Stay America. We are delighted you had a great time here and that you liked our excellent service. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
The day of check in I was told upon arrival that there were robberies in the area. The doors were locked and had to be locked at all times. I did go ahead and remain for time sake. That morning my daughter was leaving and there was a man entering in with a gun in his pocket. She made it out safely, but It could have been a very bad situation. So needless to say thank God for covering me and my family. I would not stay they're again
Business response:
Thanks for sharing your feedback online. Although you liked most of our offerings during your pleasant stay, we are sorry that you felt unsafe while here. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
the blankets on the bed keep sliding off and house keeping nevr shows up you have to go and get your own items. I was told housekeeping only comes after you have stayed a week
Business response:
Cassie, We thank you for sharing your experience online regarding your visit to our hotel. It feels good to know you had a pleasant stay with us and that our offerings were to your satisfaction. However, we are sorry for the inconvenience caused to you. We will make sure our front office team communicates our hotel policies without any fail going ahead. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
I would return It was simple. But very peaceful like i like it!!!
Business response:
Johneice, thank you for staying at Extended Stay America. We are delighted to read you had a great time here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
OK..felt like police state with the blue light in car flashing as I pulled up...understaffed.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Staff Didn’t really want to be there and you could tell
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Just ok. Will not be back. Checked in was fast and easy. Had to change room because the room we got smelled like a smoking room.
Business response:
Thu, thank you for choosing Extended Stay America. We are happy you liked our efficient check-in service. We truly hope you will choose us again as we would love to provide you with a perfect stay. Sincerely, Hotel Management
Good night
Business response:
Thank you very much for your nice review. We are pleased that you had a good night's sleep and that you started your day refreshed. We are so glad that our facilities and services were to your satisfaction. We appreciate all of your great feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 787 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.