This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had roaches.
Business response:
Paul, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
No te hospedes aquí porque te van a robar Me alojé en el Extended Stay el 7 de diciembre por un viaje de negocios. Le dije a la recepcionista que volvería a las 12 para mis cosas y ella dijo que estaba bien. Cuando regresé, mis cosas no estaban. Un nuevo recepcionista los había llevado al lobby. Lo cual ni siquiera es legal. Cuando llegué allí, descubrí que había revisado mis cosas. Me faltaban un par de jeans y el cargador de mi iPhone. ¡NUNCA TE HOSPEDES AQUÍ A MENOS QUE QUIERA SER ROBADO!
Business response:
Jesus, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Unsatisfied customer I tried to check in to a room that I already paid for. But was told no rooms available
Business response:
Mary, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Pésimo servicio, hice una reservación 5 días antes con una habitación de dos camas y cuando fui me dijeron que no habían disponibles… me quería cobrar 20$ por llegar minutos antes y además el servicio dice que incluye desayuno y ni eso lo dieron. Le venden publicidad falsa a los clientes
Business response:
Ana, thank you for taking the time to share your feedback. We regret the predicament with your reservation and your disappointment with the breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Everything was horrible had to stay up until 4 am with the night guard because they’re weren’t any employees around after I’d checked in they gave my room away
Business response:
Michelle, thank you for taking the time to share your feedback. We cannot apologize enough for the inconvenience you experienced as our associates were not present at the front office upon your arrival and the delay you experienced. Such lapse in service is not acceptable, and we assure you to look into this situation. We are also sorry we were unable to accommodate you this time. We hope to be of service again. Sincerely, Hotel Management
I found two cockroaches, in the reservation said I would be entitled to breakfast and the next day the employee told me I wouldn't have it!
Business response:
Breno, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Also, We regret any disappointment you experienced concerning breakfast not being available du... read more
The guy at the desk tried to get me ck in early for my daughter wedding !!! Got the first room open the door weed and other people stuff was there no phone to call front desk had to use cell.. then he got me a clean room ..so went off to wedding then I returned and shift change and the guy at desk told me we had to walk the stairs to the 3 floor.. then went to bed to wake at 7am someone trying to get in room well me and wife was sleeping !! And again this time it had a phone that didn’t work to call the front desk!!where lat... read more
Business response:
James, thank you for your honest evaluation. We are sorry for the disappointing experience you had with us and apologize for the unpleasant encounter you had with our staff. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,620 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.