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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for Bare bones. No coffee maker in the room, not even any plastic cups. Covid absolves these low-end motels of providing anything.
Business response:
Perry, thank you for being our valued guest and for posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen and certain other in-room amenities to make you feel at home while away from home. All these items are kept at the front desk to ensure cleanliness and are always available upon request. We do our best to honor our guests' requests and do everyth... read more
Its for those needing a residence not a quick stay Non smoking room smelled like smoke when i returned. Someone had been in the room whilst i was gone. Couldn't sleep for smoke smell... blood on door handle panel inside of door, toilet was not totally clean handle had something visible on it. Keys didn't work when i returned and had to pee. Thank God for the overnight front desk person running the key up. I checked out the next morning and they had the audacity to keep the money for the day i didn't stay. Never again. Carpet... read more
Business response:
Felicia, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Terrible !! Got to the room and it reeked of a musty smell. Toilet did not work so we tried to call the front desk only to find out our phone didn’t work. We went downstairs and the worker told us he would give us keys to a vacant room to use that restroom when we needed to (instead of just giving us a new room???). We waited 30 minutes for the worker to come back upstairs with the new room key and he never came. We went to the lobby and there was no one working. Called the front desk phone, nothing. We had tickets to an eve... read more
Business response:
Danielle, thank you for taking the time to review your stay with us. We are disheartened to read the disappointing experience you had with us and apologize for the several issues during your stay, and we are grateful for your patience. We will review this appropriately and make sure we prevent such reoccurrences. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
At least it was a room This was one of the most unforgettable hotel stays of my life. Between the used food stuff littering the room, the cigarette ash, and the window that just fell apart and into the room one night, I can't imagine how little cleaning and maintenance goes into this property.
Business response:
David, thank you for taking the time to share your feedback. We apologize for the unpleasant condition of our accommodations upon your arrival. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My room had roaches.
Business response:
Paul, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.