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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff that works with you.Only con is some people that people be there all day that do not have a room
Business response:
Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
I see why they are always booked, clean, quite rooms. respectable and Friendly staff. I recommned to anyone looking for a home away from home.
Business response:
Tautianna, thank you for being our guest at Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you were impressed with our cordial associates and enjoyed our refreshing property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Wouldn't highly recommend this place For the price and what I got the room for was reasonable. The hotel says Nonsmoking but there were ciggarette butts in the hallways. The hallway smelled like marijuana. Someone has pooped on the stairs coming from outside to the rooms.
Business response:
We are sorry for the smoke smell and the cleanliness you encountered at our property. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our hotel. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for being our guest. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerel... read more
Check-in clerk was friendly. Morning clerk’s shift was over when I told her I took the last of the dark coffee, and she told me the next shift clerk was coming and would make another pot. Hotel smelled like marijuana.
Business response:
Thank you for being our guest. We apologize for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
When i checked in the room was not clean i cleaned the room myself and rrported it the next day.The staff is very polite and courteous. Then i had to deal with roaches.I also reported that which they attended almost immediately. But i believe that better can be done.Also improve breakfast and business center with access to computer that will be an upgrade for your location.And the tv didn't work when i complain they replaced with a smaller tv.
Business response:
We are glad to know we were able to deliver an overall pleasant stay. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. Thank you for reviewing your stay at Extended Stay America. It was our pleasure hosting you. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 804 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.