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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-in clerk was friendly. Morning clerk’s shift was over when I told her I took the last of the dark coffee, and she told me the next shift clerk was coming and would make another pot. Hotel smelled like marijuana.
Business response:
Thank you for being our guest. We apologize for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
When i checked in the room was not clean i cleaned the room myself and rrported it the next day.The staff is very polite and courteous. Then i had to deal with roaches.I also reported that which they attended almost immediately. But i believe that better can be done.Also improve breakfast and business center with access to computer that will be an upgrade for your location.And the tv didn't work when i complain they replaced with a smaller tv.
Business response:
We are glad to know we were able to deliver an overall pleasant stay. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. Thank you for reviewing your stay at Extended Stay America. It was our pleasure hosting you. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
Good customer service room was clean. Breakfast could be better
Business response:
On behalf of our team, thank you for the review. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We value your suggestions and hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
I was told I was on the DNR list for the hotel from something that they said happened eight months ago. If you walk around the property now and see all the trash in the hallways in the staircases and all the fighting goes on in all the rooms how do those people get to stay in there?
Business response:
Lee, thank you for leaving the feedback and your observation. Sincerely, Hotel Management
After check in , i went to the room and noticed fire alarm was on counter with the battery out, two green stains on the caroet. I took pics as i always do to show hotel staff. My room was a non smoking room.
Business response:
Dear KK, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 787 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.