This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good room poor neighborhood Room was fine, you get what you paid for. But the hall way is full of smoke and weed smell.
Business response:
Thank you for being our guest and sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the smoke smell in the hallways. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. We hope to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Nice job Very accommodating during my stay!
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We are delighted to know our service and accommodations exceeded your expectations! We appreciate you choosing us over other hotels in the area, and we look forward to welcoming you back for another visit. Sincerely, Hotel Management
I feel unsafe with this inn.location possibly is crime prone .I saw people people of questionable characters come and go .There was water shutdown twice in a day, and each episode was for hours .Will not stay there again .My access card was only activated for 1 ,instead of two days .I learned this on my second day ,wherein I tried to get in and inn staff (housekeeper) saw me asking her to help me get in,but she just ignored me .it took several mins ,before i was able to get in ,despite calling their foyer phone . Check in re... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
A get away Very clean
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you loved our well-kept property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Awesome
Business response:
Dontrell, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to see you in the future as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Great location. Near the Gallery and fine dining establishments.
Business response:
Rico, thank you for the glowing review of Extended Stay America. We're thrilled to know you loved our wonderful location close to the Gallery and several restaurants. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.