Extended Stay America - Huntsville - U.S. Space and Rocket Center

Business response:

Lakeesha, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for being our guest and for your gracious rating. We are pleased you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know you liked our well-kept property and that overall you had a pleasant time with us. However, we are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are sorry for the cleanliness issue you encountered in your bathroom. Please know we have shared your feedback with the housekeeping team to be more diligent going forward. Also, we will share your review with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation and that we did not appropriately correct the situation.Your comments have been discussed with the concerned team, and we are reviewing our procedures, so this does not happen again. Also, we will use your feedback as a training tool to improve our service going forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

David, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. Although you had a pleasant stay, we are sorry we fell short of your expectations for a perfect visit. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management