Extended Stay America - Huntsville - U.S. Space and Rocket Center

Business response:

Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you and your husband with a better experience and a good night's rest! Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Larry, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Jeffery, thanks for being our guest. We are glad to read you liked your room and our location was perfect for your needs. However, we are sorry for any inconvenience you had while here. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dennis, thank you for staying at Extended Stay America. It is a pleasure to know you liked everything we have to offer and that our ideal location was the highlight of your entire stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your overnight stay. We are delighted to read you were impressed with your room and the service provided by our staff. We hope to have the opportunity to welcome you and your wife back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the difficulties you encountered while you were here and for the inconvenience you had due to it. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them to prevent such incidents from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management