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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bummer Room had stale odor. Key card didn’t work 4 times replaced. Cars were broken into on parking lot (not mine). “Breakfast” was granola bars, coffee or hot water for tea. Too expensive for this type of accommodation. Will not stay here again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
No dining anywhere near the hotel. The hotel room wasn’t in bad shape but the room felt very damp and the bedskirt was filthy. No coffee maker or utensils to use in the kitchen
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here. Your feedback is discussed with the housekeeping team for review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The room was dingy and the mattresses were barely 6 inches thick and the pillows paper thin. We expected a little bit more.
Business response:
Warren, we appreciate you taking the time to post a review. We are sorry for the issues you experienced in your room and regret the inconvenience it caused. We value our guest's recommendations, and we will share your feedback with the concerned team member to replace all pillows and mattresses with more comfortable ones. We appreciate your patronage and want to make sure that you have no complaints on your next visit. We look forward to having you stay with us again soon. Sincerely, Hotel Management
Spend a little more elsewhere! no rooms available at checkin waited for 2h before deciding to leave and was told there was a room with no AC. No thank you. Unfortunately my money was non-refundable but I rather give up my money and go somewhere clean and safe. Overheard another guest asking for the third time of a room was ready for him to transfer because he has been there three days in a room with no AC and his toddler and pregnant wife were traveling with him! Pregnant and no AC?! seriously?! I left and checked into the H... read more
Business response:
Thank you for your review. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. We obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Over book and no breakfast My hotel was over booked and was sent to another property. Received a call after attempting to check in that it overbooked and we were sent to another extended stay hotel about 10 miles away. Breakfast consisted of dry muffins and granola bars. Watered down coffee. Staff was nice but I will not stay there again.
Business response:
Michelle, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Managemen... read more
I was overcharged based on my estimate from Hotels.com
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with the detailed explanation regarding the same. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, Hotel Management
Was an older hotel, had to use the bathroom while checking in and was refused.
Business response:
Thank you for taking the time to review your stay. We never want a guest to leave the hotel with an unfavorable opinion, so we wish we had been given the opportunity to address your concerns before you departed. We hope you will consider giving us another chance to provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Stay away! Not clean/service sucks! We were told the room would only be cleaned once every 7 days. Only way we were provided clean towels is if we brought the towels down stairs ourselves.
Business response:
We are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you consider staying with us again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.